Case Study Exercise

7 Easy Steps for Kano Analysis Types of Customer Requirements (as defined by Kano)
1 minutes
Share the link to this page
Copied
  Completed
You need to have access to the item to view this lesson.
One-time Fee
$49.99
List Price:  $69.99
You save:  $20
€47.52
List Price:  €66.54
You save:  €19.01
£39.70
List Price:  £55.59
You save:  £15.88
CA$70.43
List Price:  CA$98.62
You save:  CA$28.18
A$76.97
List Price:  A$107.77
You save:  A$30.79
S$67.31
List Price:  S$94.24
You save:  S$26.93
HK$389.04
List Price:  HK$544.69
You save:  HK$155.65
CHF 44.26
List Price:  CHF 61.97
You save:  CHF 17.70
NOK kr555.31
List Price:  NOK kr777.48
You save:  NOK kr222.17
DKK kr354.52
List Price:  DKK kr496.36
You save:  DKK kr141.83
NZ$85.39
List Price:  NZ$119.56
You save:  NZ$34.16
د.إ183.61
List Price:  د.إ257.07
You save:  د.إ73.46
৳5,974.85
List Price:  ৳8,365.27
You save:  ৳2,390.42
₹4,214.36
List Price:  ₹5,900.44
You save:  ₹1,686.08
RM223.20
List Price:  RM312.50
You save:  RM89.30
₦84,139.66
List Price:  ₦117,802.26
You save:  ₦33,662.60
₨13,894.72
List Price:  ₨19,453.72
You save:  ₨5,559
฿1,731.75
List Price:  ฿2,424.59
You save:  ฿692.84
₺1,731.89
List Price:  ₺2,424.79
You save:  ₺692.89
B$291.02
List Price:  B$407.45
You save:  B$116.43
R904.37
List Price:  R1,266.19
You save:  R361.82
Лв93.24
List Price:  Лв130.55
You save:  Лв37.30
₩69,838.35
List Price:  ₩97,779.29
You save:  ₩27,940.93
₪182.45
List Price:  ₪255.44
You save:  ₪72.99
₱2,948.07
List Price:  ₱4,127.53
You save:  ₱1,179.46
¥7,686.27
List Price:  ¥10,761.39
You save:  ¥3,075.12
MX$1,026.34
List Price:  MX$1,436.97
You save:  MX$410.62
QR181.99
List Price:  QR254.80
You save:  QR72.81
P683.05
List Price:  P956.33
You save:  P273.27
KSh6,473.70
List Price:  KSh9,063.70
You save:  KSh2,590
E£2,479.91
List Price:  E£3,472.08
You save:  E£992.16
ብር6,171.26
List Price:  ብር8,640.26
You save:  ብር2,469
Kz45,640.87
List Price:  Kz63,900.87
You save:  Kz18,260
CLP$48,800.23
List Price:  CLP$68,324.23
You save:  CLP$19,524
CN¥362.21
List Price:  CN¥507.13
You save:  CN¥144.91
RD$3,019.39
List Price:  RD$4,227.39
You save:  RD$1,208
DA6,681.78
List Price:  DA9,355.03
You save:  DA2,673.24
FJ$114.89
List Price:  FJ$160.86
You save:  FJ$45.96
Q386.07
List Price:  Q540.54
You save:  Q154.46
GY$10,461.05
List Price:  GY$14,646.31
You save:  GY$4,185.25
ISK kr6,897.62
List Price:  ISK kr9,657.22
You save:  ISK kr2,759.60
DH501.57
List Price:  DH702.24
You save:  DH200.67
L910.90
List Price:  L1,275.33
You save:  L364.43
ден2,944.65
List Price:  ден4,122.75
You save:  ден1,178.09
MOP$400.69
List Price:  MOP$561
You save:  MOP$160.31
N$901.81
List Price:  N$1,262.61
You save:  N$360.80
C$1,837.63
List Price:  C$2,572.83
You save:  C$735.20
रु6,744.61
List Price:  रु9,443
You save:  रु2,698.38
S/189.86
List Price:  S/265.82
You save:  S/75.96
K201.24
List Price:  K281.76
You save:  K80.51
SAR187.73
List Price:  SAR262.83
You save:  SAR75.10
ZK1,378.75
List Price:  ZK1,930.37
You save:  ZK551.61
L236.54
List Price:  L331.18
You save:  L94.63
Kč1,201.96
List Price:  Kč1,682.84
You save:  Kč480.88
Ft19,552.70
List Price:  Ft27,375.34
You save:  Ft7,822.64
SEK kr547.88
List Price:  SEK kr767.08
You save:  SEK kr219.19
ARS$50,310.58
List Price:  ARS$70,438.83
You save:  ARS$20,128.25
Bs346.77
List Price:  Bs485.51
You save:  Bs138.73
COP$219,940.74
List Price:  COP$307,934.64
You save:  COP$87,993.89
₡25,482.47
List Price:  ₡35,677.50
You save:  ₡10,195.02
L1,260.99
List Price:  L1,765.49
You save:  L504.50
₲389,563.28
List Price:  ₲545,419.77
You save:  ₲155,856.48
$U2,130.69
List Price:  $U2,983.14
You save:  $U852.45
zł205.15
List Price:  zł287.23
You save:  zł82.07
Already have an account? Log In

Transcript

Case Study. At the IMF bank, one of the key product is providing loans to corporate and non corporate organizations. One of the key requirement of every customer is that they want their loan application to be approved, and they want the money in the least time. As per market standards of five day time is appropriate for Ethan's team to approve or reject the loan application. From the day the customer submits all the documents. Another situation is that some of the organization's are on the IMF banks restricted list.

It is observed that if they inform these restricted customers that their loan application has been rejected after five days, because they were on the restricted list, these customers get angrier. The reason for their anger is always obvious they had to wait four or five days to just learn that they are on the restricted list of the IMF bank. If this information was available to them earlier, they wouldn't have even taken the efforts of applying for the loan, which is valid. Ethan has listed a bunch of his customer requirements. You have to read these requirements and help him classify them as basic performance or D lighters based on your understanding of the definitions. Would you please help Ethan in this?

Please go through the questions and click the correct option.

Sign Up

Share

Share with friends, get 20% off
Invite your friends to LearnDesk learning marketplace. For each purchase they make, you get 20% off (upto $10) on your next purchase.