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7 Easy Steps for Kano Analysis
Introduction
Important! Additional Instructions
Preview
What is Kano Analysis - An Introduction
Case Study - Introduction
Preview
Case Study (continued) - Introduction of the IMF Bank
Preview
Case Study (continued) - Ethan's Introduction
Preview
Types of Customer Requirements (as defined by Kano)
Dissatisfiers or Basic Need
Satisfiers or Performance Needs
Delighters or Excitement Needs
Case Study Exercise
Section 3 Conclusion
The Kano Analysis Grid
The Kano Analysis Grid - Basic Requirements
The Kano Analysis Grid - Performance Requirements
The Kano Analysis Grid - Delighter Requirements
The Kano Analysis Grid - Additional Requirement
The Kano Analysis Grid - Summary
The Kano Questionnaire
Why use the Kano Questionnaire?
Functional and Dysfunctional Forms of the Kano Questionnaire
Choices for each Kano Question
Kano Evaluation Table and Tabulation of Responses
Introduction to the Kano Evaluation Table
Use of Kano Evaluation Table - An Example
The Kano Evaluation Table - What did we learn so far?
The Kano Tabulation Form
The 7 Easy Steps to Construct a Kano Analysis
Step 01
Step 02
Step 03
Step 04
Step 05
Step 06
Step 07
Step 07 - Tool Tip
Advantages and Disadvantages of the Kano Analysis
Advantages and Disadvantages of the Kano Analysis
Concluding the Program
Concluding the Program
Introduction
7 Easy Steps for Kano Analysis
By:
Advanced Innovation Group Pro Excellence (Aigpe)
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We'll cover the following topics in this section:
Important! Additional Instructions
What is Kano Analysis - An Introduction
Case Study - Introduction
Case Study (continued) - Introduction of the IMF Bank
Case Study (continued) - Ethan's Introduction
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