In this video, I want to share with you a very nifty acronym that will help you remember the core elements of empathy. I got it from Dr. Helen rice, we just want to make sure that give her the credit. Here is the acronym. It's very cool. It spells out empathy. So it's really hard to forget and starts with eye contact.

It's really important to read icontact His eyes are so expressive, you can get a lot of emotion, a lot of unsaid things from the eyes. You can also watch people's facial muscles because twitching and moving different facial mesh muscles, even sometimes in voluntarily gives away a lot of people's feelings about what's really going on the same things with peak posture. Okay, and you really have to look for all of these things in because a affect how are they expressing their emotions. Okay, in addition to the visual cues, there's also the audible audio cues to their tone of voice. Okay? So you have to really hear and listen to the person.

And the same with the words that they're saying the same with the tone of voice in which they're saying it in that combination of those two can give a lot away. And of course, all of these are not that useful. Unless you can put it to good use. So your response ideally, would be to perfect up to be to first perfectly understand their thoughts and feelings by you know, going to eat MPa th understand, you know, really paying attention to a lot of the things that are usually subconscious and understated. But give away so much of the, what the person is really communicating with you. And then once you really get a deep understanding of what they're feeling and thinking then you Your job was to craft the most appropriate response.

The hard thing about it is usually this is all done on the fly, you don't have a chance to you know, get back draw a diagram, think about it and get back to the conversation. This is all typically in you know, in this pen on one interaction. So, you have to practice this all the time. And when you practice this, you will see that a lot of patterns begin to repeat people was certain things that they give away or give off in their unspoken communication, and even spoken communication because you can literally ask them certain things. And, you know, you'll see that your responses invoke better or worse, their responses, their outcomes, right. So a lot of practice of paying attention to these, a lot of practice and what I like to call problem solving because maybe some of your responses, you try some response data work another time situate the situation happens you try a different response.

It doesn't work. So you have to kind of problem solve and think like okay, for for what you were reading, what will be a better response? Where did you go wrong and then you problem solve and fix it over time. And then you'll have the ideal response for that person and the outcome will be ideal for whatever you want it and maybe whatever is better for both of you.