Module 3: Case Study

How to Deal with Difficult, Angry, and Upset Customer's and Still Remain Calm Module Three: Stress Management (Internal Stressors)
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Transcript

After a long day of work, Jennifer gamma subway, and at the next stop, a well dressed man with three well dressed kids got on the subway. The kids are being loud and rowdy, and the man is ignoring it. staring off into the distance. Jennifer can't take it anymore. At the man, you need to control your children. The man replies, you're right.

I'm sorry. We're coming back from the funeral of their mother and I guess I can't bring myself to discipline them right now. Jennifer reconsiders her earlier anger and calls the children to her. They play a game of I spy for the rest of the trip home.

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