Ashley had worked with a customer over the course of a few weeks over resolving a particularly difficult to solve issue. In the course of several phone calls. She learned that Jamie, her customer was to finish working on her PhD in the coming week, Ashley was relieved that the issue had been finally resolved even though it had been a trying circumstance for both her and Jamie actually wrote out a handwritten letter that thank Jamie for her patients and congratulated Janie on her success in school. Three weeks later, actually received an autographed picture of Jamie in her cap and gown and said, customer for life. Thank you, Ashley.