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Data Analysis 101

Principles of Process Management
Agenda and Principles of Process Management
Preview
The Voice of the Process
Working as One Team
Exercise: The Voice of the Customer
Tools for Data Analysis
Tools for Data Analysis
The Pareto Chart
The Histogram
The Run Chart
Exercise: Presenting Performance Data
Understanding Variation
The Control Chart
Control Chart Example
Control Chart Special Cases
Interpreting the Control Chart
Control Chart Exercise
Strategies to Deal with Variation
Using Data to Drive Improvement
A Structure for Performance Management
A Structure for Performance Management
Data Analysis Exercise
Course Project
Test your Understanding

Using Data to Drive Improvement

Data Analysis 101 Tools for Data Analysis
By: Ross Maynard
13 minutes
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