Hello, everyone wish You're doing well. So we're gonna talk about feedback, negative feedback removal on eBay. So in this page we have if I received a negative feedback, though I don't think is fair, what can I do? You can respond to the feedback and show your side of story. As a seller, you can also sell a limited a limited number of requests for buyers to be revised their feedback. I will I will give you our customer service documents where we will be having some messages that you can send to the buyers.

If you have some problems. Of course I can cover all the things but I covered this main things like if the item if the buyer received the item from Amazon and mad about it, if if you can ship to po boxes and things like that. Also, there's going to be a message about revise about revising the feedback. When you send the revised feedback, you can send a message with it. That's included on this document. I received the feedback that violates eBay policies, what should I do?

If a member has violated one of our feedback policies, you can ask us to have it removed. Once we review it, we may remove the entire feedback from just the comment or rating. The case when they will remove in just the comments and not duration which means You will be having the negative feedback, but the comments will disappear. When they mentioned Amazon or Walmart, for example, if they're gonna say, I, I purchased the same item on Walmart for less than what I paid for you. For example, in this case where if you call eBay, they will just remove the comment but not the negative feedback itself. So let's talk about when you can get this negative feedback removed support about a week ago a customer left negative feedback with door amazing which means they left it by mistake.

So I just took my phone and called eBay and tell them that the buyer left And they get a feedback with a positive comment, which means that was my mistake. So I got removed, by the way. Second thing is using profanity. If the buyer use profanity on the comment, it's actual, it's not allowed to be there. It violates EPA policies. Anyways, if it's something that for example, via it shouldn't make it to the platform, if there's filters and stuff on eBay, but if it does, if the by some dollar signs to do the SEC, or something like that, you can go or call email about it and they will from there So, third thing is feedback extortion.

So the buyer will will tell you, if you if you don't do that, I will, I will leave your negative feedback. So, for example, he will say, if you don't need me if you don't issue a report, I will leave your feedback. That's against eBay policies and you can call remove warrants else for the item not received, if if the feedback saved up they have not received the item and you have proof the item was delivered. You can call eBay and make them move and another thing in this situation is when they often are case about Ahjumma as you face if they, if they leave the negative feedback before it will be automatically removed. If it doesn't, you can go call eBay can make it, make them remove it, or if they only ever actually, you can go and call it and make. The next thing is when people start talking about the price complain, for example, they will they will tell you the price was too high, it doesn't order or whatever, anything like that they have the option to go and look for it on other websites or on the bed.

So make the person from there but since They made the purchase, they don't have the right to complain about. So you just go call eBay and make them a woman. Last thing is when you work with the global shipping program, like I talked about before, if something happened with those orders, if it got damaged or something like that you can you can go on eBay and tell them that you send the item it was received on intact well, because you said that you either uncontacted and that the problem has to after that, and not from you to to conduct on Amazon to come back. So you can just start up and make the movie We say I believe that so feedback are something crucial to our business. So you can use those chips to make those feedbacks removed. And first of all, just always, always, always make sure to resolve the problem for the buyer.

Because eBay likes them, and it sees that it will help you all. Also contract buyers always try to work with the buyers first, then if it doesn't work, you can go and call even. Thank you so much. Bye bye