So welcome, a really warm welcome. Because I'm excited for you, you're about to learn a process that is going to change your life. So get ready for learning, and start now to prepare yourself to apply. This is going to be scary at the beginning. And that's how you're going to learn. But don't worry, I'll take you through each step.

And at the end of the process and the end of the training, you will feel much more comfortable in having this discussion. So think about one or two persons with whom you need to have these discussions. Who are they? And what are the topic? This is actually going to be quite useful when you go through the training. We'll start with the two steps that you need to prepare before the discussion.

And then we'll talk about how you lead the discussions when you're with the person. Are you ready? Let's start