Hey guys, this is a quick bonus video that I'm adding into the course on conflict management and crucial conversations, because I'm reading new books and it's bringing me new concepts and new insights that I think are relevant and valuable for this class. So one of the things I wanted to talk to you today is actually defining exactly how you can classify a conversation to become a crucial conversation. Or, you know, how do you go from a normal conversation into something that turns into some some type of conflict. So actually, to have a crucial conversations you need three elements. First of all, first of all, you need a disagreement. Opposite opinions, a different points of views on a specific subject section In a second of all, you need emotions.

As soon as emotions start to get involved in the discussion from one party or both, you have two elements of the crucial conversation. So a disagreement, a difference of opinion, and emotions. And third, you need stakes. So the conversation means needs to have some high level of impact, some sort of considerable noticeable stake for the parties that are involved. And when you have this, the mix is dangerous mix between a difference of opinion, emotions and high stakes. You've got a crucial conversation.

This is when you need to be aware that you're entering into this type of crucial conversation and equip yourself with all the great tools that we've described in the course and make sure that you're handling this conversation as a crucial one Meaning, paying attention to how you present your problem. noticing your behaviors and your emotions, and also making sure that you create a safe environment for the person and you to be able to continue to communicate properly. As soon as you get out of safety. You need to forget about temporarily at least forget about the issue you're trying to solve and restore this environment of safety, so that you can bring the topic again and the person can properly listen and respond to it. So again, crucial conversation means difference of opinions, emotions, and high stakes, high impact and focus in those crucial conversations on yourself, on your emotions, and on installing safety in your environment.