Welcome to problem solving and decision making creatively. I'm Ross Maynard, your facilitator for this course. I'm a fellow at the Chartered Institute of Management Accountants here in the UK, and have nearly 30 years experience of business and process improvement, training and facilitation. And I've put all that experience into this course. It's easy to get stuck in a rut without problem solving process. We get the same group of people together and apply the same thinking as always, coming up with stale and predictable results.

But if you continue to think like you've always thought you'll continue to get what you've always got. The problem is that business practices and markets are changing rapidly, and business as usual, is no longer an option. This cause problem solving and decision making creatively will help you refresh and reinvigorate your approach to problem solving and decision making in this class, We will cover key topics and problem solving and decision making, including why you need to be more creative in your approach to problem solving and decision making. Because the markets you are creating and becoming ever more competitive, the different thinking styles that people use when making decisions and how you can use them to boost your organization's approach to problem solving a step by step method to creative problem solving and decision making tools to help in creative problem solving and decision making. And the benefit realization approach to problem solving.

I hope you enjoy the course.