Hey everyone, welcome to this activity Value Stream Map. A call center team has created a Value Stream Map. They need help to calculate the total time value at a time, and the process cycle efficiency. Based on your review of this value stream map, your job is to calculate these variables, the total time value at a time and the process cycle efficiency. Please post your responses on the q&a discussion board. In the next lecture.

You can self evaluate your answers by reviewing the activity solutions video. Thank you for attending. See you in the next one.