Cori worked in the customer service department of the company he worked for he had no defined goals except to help the customers with whatever problems they may have. Alex, the manager approached Cory and asked for his satisfaction rating and other statistics related to his work performance. While Corey worked hard. He had not been made aware that he needed to keep up with those statistics. Alex explained the process of set forth the goals that Corey would be expected to both reach and track. After that Corey always had his performance reports ready and knew he was doing well.