We are ready to hop right into the meat of this course I wanted to start with something different. Some of you have read books on communication, you may have taken other courses here on this platform, I want to give you something that I'm quite confident you haven't learned before. So this first whole section here is about a very particular type of communication. It's how you as an individual consumer, can communicate with corporations, big corporations, little corporations, small companies, and sometimes even governments. It's a different form of communication than just talking to an individual, friend, family member or colleague person at the office. So that's what this section coming up is all about.

I think you're going to see some things here that you haven't thought of before. That can really make your life a lot easier as a consumer. We're all consumers these days, and most The time you may have great experiences, whether you like to shop on Amazon or Ebay or Walmart calm, but let's face it, we've all had some bad experiences and we just feel powerless. We just don't know how to communicate our frustration. Are we really going to file a lawsuit every time we think a company gave us a bad product? No, that's not realistic.

But it is realistic to communicate to those companies effectively. The next section will show you how