Working with Conflict in Teams

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Transcript

So without some level of discussion, debate, disagreements, conflict, teams are not going to be able to reach their potential. Conflict needs to be healthy though. And in order for the conflict to be healthy, there needs to be a solid foundation of trust. There are a number of different sources of disagreements and conflict, facts. People see things from different viewpoints, they've got different perspectives and therefore they may be in possession of different facts, different pieces of information about situation. Some people need a lot more facts and a lot more information than other people.

A lot of people prefer to have all the facts and all the data in order that they can make a good considered decision, and they feel uncomfortable unless they have everything that they need. whereas others like to work more with their intuition. methods. People have different methods, different ways of going about things. People have different preferences around the way in which tasks are done. Some people like to plan and work to a plan, whilst others like to keep things open, and they'll have a last minute surge to meet a deadline which they find energizing goals.

People have different goals and different objectives. Everyone may be working towards the same goal, but everyone may be working towards other different goals. And these may not necessarily be part of working within the team but outside of the team. They may have different goals at work. They may have different goals at home, different goals within their career, different life goals. values.

People have different basic values. They have different perspectives. They have different preference. They'd like to express their values and their preferences in different ways. Here are some factors which are worth considering, which will impact on the way in which you manage any disagreements and the way in which you manage conflict. These questions are important for you to consider, particularly when the level of disagreement or when the conflict is escalating and becomes quite highly emotionally charged.

How important is this for me? How important is it for me to win this argument? Where should I compromise? Should I compromise? Should I back down? Or should we come to some level of agreement over the situation?

What's my attitude to conflict? Do I tend to avoid conflict or do I relish conflict? How important is my relationship to you? Do I need to keep the relationship intact? is an important relationship that needs to carry on. Is it an important relationship that needs to carry on over a long period of time?

Or is it a superficial transients relationship? how skilled Am I dealing with conflict? Am I good at using my emotions? Well, am I good at using anger, frustration, anxiety well, and working with these emotions in a positive way? Do I trust you? Do I have that level of trust which will allow the conflict to work in a way in which we can build and develop the relationship?

In dealing with conflict, it's important to recognize where you are, where you are in the relationship and where the other person is. What is it that you both want? Where do you both want to be? What's your intention? Which position do you think each person can realistically Move to which position do you think the other person can realistically move to? Which position Do you think you can realistically move to?

Is there some common ground here? What do you need to do in order to allow the other person to move to that new position?

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