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Create an Outstanding Customer Experience
Introduction
Introduction
How to Make the Most of This Course
Pre-Game
Customer Support and Customer Service
Support vs Service
Customer Support
Customer Service
Self-Assessment
Customer Delivery
Customer Delivery Basics
Design your Customer Delivery Process and Interaction Points
Customer Delivery: 3 Examples
Using the Plan
Implement
Measure
Tactics
Standard vs Bespoke
Don't Forget the Basics
Customer Appreciations
Conclusion
Conclusion
Introduction
Create an Outstanding Customer Experience
By:
Rebecca Brizi
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Find out what this course is about and how you can prepare to make the most of what comes next.
A general introduction
How to maximize the resources in this course
Pre-Gaming the course
We'll cover the following topics in this section:
Introduction
How to Make the Most of This Course
Pre-Game
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