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Create an Outstanding Customer Experience

Introduction
Introduction
How to Make the Most of This Course
Pre-Game
Customer Support and Customer Service
Support vs Service
Customer Support
Customer Service
Self-Assessment
Customer Delivery
Customer Delivery Basics
Design your Customer Delivery Process and Interaction Points
Customer Delivery: 3 Examples
Using the Plan
Implement
Measure
Tactics
Standard vs Bespoke
Don't Forget the Basics
Customer Appreciations
Conclusion
Conclusion

Tactics

Create an Outstanding Customer Experience
By: Rebecca Brizi
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You have learned the ideas and concepts behind creating good customer service. Now let's add some tactical tips and tricks to it all. 

We'll cover the following topics in this section:
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