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KPIs for SMEs

Why we Measure Performance
Introduction and Agenda
Preview
Concepts in Performance Management
Presenting Performance Data
Introduction to Customer KPIs
The Customer KPIs Part 1
The Customer KPIs Part 2
Customer KPIs Exercise
The Employee KPIs
Employee KPIs Exercise
The Operational KPIs
Operational KPIs Exercise
The Financial KPIs
Financial KPIs Exercise
Monitoring and Managing Performance
Course Exercise
Course Exercise Suggested Answer
Test Your Knowledge

Why we Measure Performance

KPIs for SMEs
By: Ross Maynard
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Understanding why we measure performance and the characteristics of a good measure. We also cover how to present performance data.

We'll cover the following topics in this section:
 
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