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How to Handle Cranky Customer Problems

Introduction
Welcome
Preview
Lessons
Lesson 1: Why Are People So Cranky?
Preview
Lesson 2: Understanding Your Response
Lesson 3: Examples and a Reminder: You Can't Fake This
Lecture Notes

Lessons

How to Handle Cranky Customer Problems
By: Jennifer Hancock
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3 video lessons on how to handle cranky customer problems using behavioral science.

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