Hi, I am so glad that you're still with us. I'm so proud of you that you stick with your declarative plan. Hi, in this video, I will share five ways to deal with difficult buyers from my selling experience on Facebook marketplace. One, always yes first. If you work as a customer service, you may already know that a great customer service person is great. When you people don't get your opinion, most likely they wanted to agree with them.

So please, yes, please say yes for Tobias question. Then explain no after. Here is an example of chat about a painting. Is this artist signed? I think so. Let me check.

Oh, sorry. There is no artist sign. But this is an excellent condition. And so beautiful painting instead of responding No, be friendly. Why Facebook why Facebook marketplace is friendlier than clicks is because of the live chat. Number two, don't talk back keep listening.

When the buyer is in a bad mood, sit back and let them talk let them to talk. Allow them to type maybe this time a message, read the buyers message and after fully understand, try to be in their shoes to think then responds with sympathy. When we sold items while the buyer was thinking, the potential buyers and me to complain, why as sold the item buyers while she was waiting Oh, you must have Have a busy day today. I understand how you feel to not able to buy the item. I waited for your response, but not hear from you for a couple hours. I got over 10 inquiries.

My friend Christine needed needs needs to sell the item by this weekend. I hope you understand our decision. Since this happening, we asked the serious buyers to deposit or to hold the bulky item deposit to hold the popular item and support item we offer online self. So when the customer get really angry, you can echo back and source of their frustration and show that you understanding their petition and situation. If you can identify With the customers issue, it will help calm them down. He vocally nod during the call or during the message I don't know you can tell the customer will feel much better that way.

Remember that you're interacting with a human. Everyone has a bad day. Number three, don't make an excuse. Explain nicely. When you make a mistake or forgot, don't make an excuse. Simply apologize and explain why it's happening.

Sorry that we sold the item by mistake. My friend Christy thought the item was not for holding for sale. Because the soul the target I attached was fallen off. She sold it to the lamp to her friend. We still have the similar lamp stand You may like here posting links. If you'd like to take one of those, I can give you $10 discount.

Number four tweets Windscale. Whenever, whenever via send me a cancellation message. I responded nicely and treat them like my friend. Such as. Don't worry, I understand how busy our work. Please don't work too hard.

If you still want to pick up, please let me know. One of the buyers cancel two times in a row. As I shared a buyer behavior example. I assume that she no longer wants the item. However, she messaged me for the third appointment and she apologized for that to cancellation because she has a six month old baby I must be build rapport through empathy. I put myself in customer's shoes.

Here's a real story from one of the buyers. She didn't show up at the first appointment. I messaged her the day, the time of the pickup. she messaged me back that she stuck at work. She was not able to send a message. At the second appointment.

She didn't show up again. I sent a message if she's okay. Two days later, she messaged me that her phone was stolen and just got a new phone. Then she finally came for the third appointment to buy the item. So what if I mad at her on first or second appointment? Right.

She may not be interested in the item anymore or she may not be interested in making an appointment. be understandable is well worth For both of the buyer and seller. Lastly number five, the port for block evil you treat potential buyers nicely explaining clearly and being a good listener but the person still harassing you. You can report the person to Facebook past to prevent to harass to other sellers or block the person not to buy your items or view your profile by click to deport