Welcome back to the fine face. Today we are going to talk about Cyborg. Cyborg Cyborg stands for s as a suppliers AI inputs, p process all outputs and C as a customer's Cyborg is very powerful tool and the value of the tool is to understand not only the process inside, but also what are the inputs to the process. What are the outputs out of the process and all the people involved on both sides. And the value of the cyborg is also to understand what is the customer expected About our process. So what are the requirements delivered by the customer?

What is the voice of the customer? So let's start analyzing Cyborg, and preparing Cyborg from the customer point of view. So look at that customers and think about your process, look at your project charter. And think who is the customer in your process? How to define customer, customer is everybody who's waiting for the result of your job. So, when you look at the product out there, and your process, think what are the results of the process and who's waiting for the result.

So now you have a customer. The next part of the sidebar is outputs. So outputs is what the customer can see. customer can feel the differences in outputs. So for example, if a customer orders a pizza in a restaurant, the customer can see what is the difference in waiting time? What is the difference in how the pizza looks like?

But customer has its own requirements. And the requirements are related with outputs. So when you think about your process, think what are the outputs of your process? It's very important that you have this outputs, well defined and also requirements around the outputs. To make it simple, think about the pizza. So if the customer wants to have a pizza, usually the customer knows what are the requirements around the pizza.

So what is the size of the pizza? What's the pizza type, all the information and the Send same about your process outputs, please look at your process and try to understand what are the outputs and use the template for the cyborg from the website and use the outputs. The next part is process. So, what what does it mean process and the process is a set of activities that transforms inputs into outputs. The process has a beginning and ending point and the process has its own frequency. So now look at the process described on your product order and try to define what is the starting point of the process and what is the ending point of the process.

The same with the pizza preparation? What is the starting point or preparing the pizza? What The ending point is the ending point the moment when the work is done in the kitchen or is the ending point the moment the pizza is on the table or is the river to the customer? So, please be very precise, what is the starting point of the process and what is the ending point of the process you are going to include in the site book and in the product. When you think about the process, usually customer doesn't see the process usually customer can see the output of the process. So, very often is that customer is not involved directly in the process and looking at the process from the customer expectation and look from the output point of view.

So, what is the output the customer is giving given by as a result of the process but we To start the process, we need to have inputs, how to explain inputs, what are the inputs? For me inputs? Is, are everything. What is needed to be put on the table for the process to start. So if you want to start your process from your product, Arthur, pink, what do you need to put on the table for your process to start? Think about all required items, maybe the ID system, maybe it's like a procedure.

Maybe it's a tool, maybe there are some prescription how to how to do some some process steps. So think about all their inputs. When you compare it to like a simple process of pizza. If the customer defines that the output should be Margarita and has 40 centimeters you're very clear. What is the process Do are clear what are the inputs needed for the process. So think about the requirements and write it with inputs.

There's like a statement that defects in inputs leads to defects in an output. So if something is not working here, so if the input is not as it should be or as defined by the requirements, the process and the output is not done the way that is expected by the customer. So think about the inputs to your process and think about the suppliers. suppliers are the ones that are delivering the inputs to the process so for pizza it can be I don't know tomato delivered by the shop or like Some some farmers Think about your process who are the suppliers? So, who gives you the inputs to your process? So, you can start your process think about the inputs and the suppliers the process cannot start without for example, the input can be a approval or the access to it system and who is the supplier of the input who the supplier of the approval.

So, who is basically the approver here and think about the inputs and suppliers then the way Okay, so why why do we need this type of work? What is the value of Cybook and when you think about the problems from Project Charter, you define the problems. Now, you can allocate the problems on production on Cyborg so please decide now in the problems that are on product charter are related the process on p on the sign book or maybe data related with that and output or input please please make sure that you can allocate or the problems is that and on the productor there on this side book here what is also important is about requirements requirements are about inputs and outputs. Try to be very precise here try to bring some numbers and try try to understand and the requirements from the customer perspective is so important.

And the last step when you look at the process is to think about that voice of the customer. So, what is the voice of the customer. For example, you can ask the customer about the current state or the state current state of the process is the highest customer happy with the process what what is the expectation if for example, a customer and all their orders pizza every day and you can measure later on how many pizza are meeting customer requirements and look at your objective product objective. For example, your product objective will be to reduce the number of defects and defect is that pizza and it's not meeting the customer requirement. As the customer What is your expectation, or how many pizza during the month you can accept, even if they're not meeting your requirements, because maybe when you look at the data in measure face, it will appear it down like a five out of five D that are not meeting the customer requirement, but the customer requirement is to have only one during the month that is not meeting the requirements.

And in this case you are very comfortable, what is your protocol. So what you are going to achieve in your project, you are going to reduce the number of defects from five to one on a monthly basis. So, it's simple. And please keep it short and simple. So, it's very important as it is your first six sigma and product that you keep things short and simple. Because so important that you understand the flow, define measure, analyze, improve and control.

Okay, so we are done with Cyborg, and feel free to send your Cyborg I'm happy to review the cyborg and give you any any support if you need it. And the next step is about this Process Map we are going to take the P process out of the site book and create the process map. Thank you very much