Welcome to the Six Sigma Green Belt training. We already completed a define and measure. Define was about understanding what is the process about what is the problem in our process and measure it was about presenting on data and proving that we already have a problem in our process. And now it's time to analyze face and analyze face is about SS process as well. And let's start with lean. Lean is about eliminating waste.

A Six Sigma is about reducing variation in the process. And starting from the lean perspective and we need to start with defining Doesn't mean and waste. So, waste is everything good is not adding value to the customer. So, everything would is in the process, but should be eliminated. And when you look at the process you can have like a free category is three main categories, when you look at the process steps or activities that are what I value added activities and are not value added but necessary and waste. So, starting from the value added activities, what does it mean?

What does it mean that some part of the process some activity is value added and the value added has like a free criteria. The first one is the customer wants to pay for it. The second is changes that activity changes that product or Service and the third one is done on for the first time right? So, there is no reward needed in this case. And the next cut the next category of step is non value added but necessary. What does it mean?

For example, we have steps in the process that are not adding value to the process from the customer perspective. But they're required, for example, by internal audit or there are some role law regulations or internal safety regulation that you need to follow this particular step or you have to do this part, this kind of activity, but it's not adding value to the customer. And the last part we are going to talk now is waste. So waste is the category you want to eliminate emanating from from the process, and we only think about the process improvement, we should really concentrate on waste. Because sometimes we have the approach that we want to reduce the time spent on the process and we think about Okay, so let's let's make the process quicker, but then you concentrate maybe on on decreasing the time on value added activities. And this is not the right you should concentrate your effort on decreasing time spent on waste, so on the activities that are not adding value to the customer, okay.

But before we get going, before we are going to identify the ways in our process, and we need to prepare for this kind of activity. And first thing to to start with in the analysis phase is to look at your process map. So if you can have a look at your process map what is the starting point? What is the ending point how many processes have you had? And take a look at the site book as well. So, what are the inputs?

What are the outputs coming to the process and now you need with si book and process map, go to the place where the process is done and it's called gamble walk. gamba walk is very important because it's about comfort confirming that the process described on the process map and presented inside book as well. It's really the process you will observe in the workplace. And it doesn't matter if it's like a factory or an office or bank. You need to go and see what is in the process. So nobody will do it for you.

You as a project leader. You're responsible to sit next to the person who's doing the process with your process map and follow the process step and do like a process observation but you will not go there alone. So, you will be not alone in this workplace. Somebody will go with you and the person is called team mood. Very simple to remember team is the name and wood is the surname and I want to I want to introduce you the person because the person will be with you during the Analyze phase and the person is about the first letters of each of waste category. So you can see that T is for transport.

I is for inventory M is for Motion, W is for waiting. All is for over processing. The second all is for over production. And D is for defect. So the name of the person of the mood is actually a way to easy. Remember the name of seven ways.

There's also an eight waste that is called unused creativity creativity of your employees. And very often it is added to the list as an eight one. Okay, but I need parents to explain you what each category means. So, let's start with the first one. Transportation transport. Transport is about items About goods about it's not about trans movement of people.

So, in the factory in their warehouse in the distribution center and each transport of the item back product is a waste. So, our effort should be to look at the process and where we have a transportation Do we need to transport this particular item so many times from point A to point B, or maybe you had we can decrease that road that the car is going through. So all this kind of way of thinking, maybe we can decrease the the, the way the item is transported, maybe we can decrease the way production is allocated between different parts in the factory different different stations. And in the service industry, for example, transportation is about data. So think about emails. So how many times you send an email, the email go between different people think about transportation of data.

So how many times you save their file in one location, then you save that file in another location and then you send it via email. This also transportation think about what's the value of transporting all those items, products or data information, what's the final product to the customer because very often you can eliminate some of this activities and every activities effort and time. So think during your gamba, work think about this kind of transportation to be to be alienated people inventory, inventory is a waste because inventory is like a work in progress and work in progress, cost money and takes place as well. So in the factory, the goal is to reduce that level of inventory. The inventory, if in office environment is for example, every invoice that is waiting to be processed. So for example, if you have two days to process, the invoice, the end the invoice is waiting for it to process, it's also getting inventory and its waste to be eliminated.

So think about inventory in the process you have, maybe there are there are some opportunities to reduce number of inventory so you don't need to spend money effort place to to have this kind of inventory. The next wave About motion. So motion is about people. So transportation is a movement of goods. And motion is about movement of people and movement of people and think about warehouse or office, how often we go and and go to some other places. For example in office think where the printer is located.

When you do like a gamba walk, you can observe the person how often the person has to stand, stand up from her his desk and go to another person, or maybe go to another place in the office. Because motion is a waste. So think from the perspective of the customer. customer doesn't want to pay for time the person spent on walking between her desk and printer in the time the person can do other things. Added activities so, so look at the process from this perspective. Okay the next waste is my favorite one is about it's about waiting.

So we are always waiting for something we are waiting for summer we are waiting for holidays we are waiting for approval we are waiting we are constantly waiting. But the beauty is that you know that the time is now and we should do something now. So you should look at this and your process and and look for their situation when you wait for something. Maybe you want to wait for some parts of them product to be delivered to the factory. Maybe you wait for approval, maybe you wait for for some documents, maybe you wait for email, think about all the situation we need to wait for something and think how you can eliminate those activities because They're not adding value to the customer, customer doesn't want to pay you for two days of waiting. Of course, in the same time we are doing something but this is the way that the beauty is to design the process the way that you there is no waiting.

And so I think this is the one of ways that is not very, very common. And I think you can see the waiting in admin process. So please make sure you're decrease the time spent on waiting in your process. Okay, that the second and from there, the second letter and the third letter is doubt is Oh, so it's overproduction and over processing. So let me explain your overproduction and over processing on the example of PowerPoint presentation. So pink that somebody asked you, your customer, maybe your manager asked you to prepare like a PowerPoint presentation and you create 20 beautiful slides.

Really beautiful. You are very proud of your work. You spend like two weeks preparing those presentation. But you didn't ask before how many slides is needed, and only one slide was needed. So actually this about overproduction, you produce more than is needed. Instead of one slide, you produce 20 slides doesn't make sense.

So being aware in your process, you have overproduction. The second all is over processing. What does it mean? When you have a presentation? Let's say it's a like a one slide. You put on the slide so much information.

There is not they're not they're not needed. So nobody asked you to put so many information on them on the slide. But actually you did it because you felt that maybe everything is equally important, but it's not And over processing is doing too much. So nobody expects it's for you. And but you do it and it's really like a waste, it's a waste of time, your effort and it's a waste of time of the person, the customer, there's going later to see the presentation. So, think about this this kind of activities, how to decrease the number of over over processing in your in your process as well.

Defects. So, defect is about something that is not meeting customer requirements. And we are very specific about about customer requirements from the cybox. On the output level, you can have a list of the or requirements from the customer and items that are not meeting customer requirements are called defects. And our goal is to decrease number of defects. So pink from Process perspective and or order What does it mean defect.

So, first try to define what the defect mean means to the customer. And look at the data maybe you have a data to really show the number of defects in your process. Or maybe you can even observe during the gamba walk how the defect is created. So what what is all this was the situation around the defects is in place. Okay, so we have demoed so we have transport, inventory and motion, waiting over process overproduction over processing defect. The last one is unused creativity of employees.

And I think we are done with this part of analysis phase. This is like a purely so really how to eliminate waste. On the next video we look for root causes. So why and the process behaves behaves this way. You describe in the fine face you measure in measure face and you analyzed and look during the gamba walk as the first step of unutilized space. Okay, so, the next video will be about how to run a workshop related to the Ishikawa diagram.

And for you, it will be a good first opportunity to really start acting as a product manager so you will be responsible for setting up the workshop and and running the workshop. Okay, thank you very much for your time and see your son