3 Levels of Listening

Leadership Skills: Communicating Effectively Communication Tools and Techniques
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Transcript

Let's talk about the three levels of listening. This is very important. So the first level is passive listening. The second level is attending listening. And the third level is active listening. So, passive listening generally involves giving the person no more than the time to express what's on their mind.

Meaning that you're not really listening to what they're saying, even though you can hear what is being said. Too many people operate on this level of listening, and that is not good. no bueno. If you want people to listen and pay attention to you, then you need to listen and pay attention to them. When you are only passively listening, you won't be able to retain any information that is being said, or at least not a lot. Very little for very little Now a good example of this is when you are speaking with somebody while they're on their mobile device.

Instead of giving you their undivided attention, their attention is divided between you and whatever app they're using. Now, the attending level of listening refers to saying, Hmm, I see interesting, you don't say, and behaviors such as nodding and eye contact. doing these things makes the conversation a little more engaging, and it makes the person that's talking feel like they're being listened to. Now, this is doing a little better than passive listening, but it's still not the best type of listening you can do. The best type of listening that everyone should do is active listening. Now, active listening is using listening techniques that require your full engagement and participation by learning techniques on how to actively listen, you in turn increase your level, your skill level in communicating, as well as your skill level in data gathering, you will begin to understand how to decipher information and tell what's most important to what's least.

And remember this in a conversation. Big people monopolize the listening, while small people monopolize the talking. Let you just think on that for a little bit. All right. Talk to you later.

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