Okay, welcome back. Here's a great first tip for you. The wise leader is unbiased and non judgmental. Think of it this way. How does it feel when you're being judged? It's not a good feeling.

You literally feel like you're on trial for your life and people immediately get defensive. That's creating a disconnect. We want to be able to connect with people. So a wise leader is always unbiased, which means they don't have preconceived notions about people or things. So think about this both ways. You want to be unbiased and non judgmental about people and situations, and ideas and solutions and processes.

There's a lot of ways to use this. So here's what I recommend. Assess. Don't judge. They teach us this as therapists, they say assess, don't judge. You've got a rock in your hand and you're looking at the rock.

And assessment is this is a rock. Rocks are hard. Those are simply facts. It's an assessment. I don't like that rocks are hard. I don't like the color of this rock.

I don't like the size. I think this rock is too heavy. Those are judgments. Now we think we're doing an assessment when we're doing a judgement we get the two confused. No, which is which and always assess, don't judge. You can assess somebody.

They need to bump their sales up. 10% a judgement is they're doing a lousy job in sales. No, no, no, no, no. They need to go up 10% 90% of what they're doing is fantastic. This is the reason we don't judge we assess. We want to be unbiased and non judgmental.

This will improve your relationships with people and Let's move to the area of ideas. If you've got an idea, and you're being unbiased and non judgmental, it means you're completely open to the idea. you're assessing it to see if it's a good idea. Rather than judging it. When we judge or let a bias come in, we immediately shut out ideas. Now, even if you're not going to use that idea, you may use a similar idea.

Simply because you were open, you are unbiased and non judgmental, you were open to the idea. You may find a nugget in there. That's a great idea. You're not going to use that idea, but you're going to use a piece of it in another area of your business. Say you're running a carpet company. And somebody says, Hey, we should have multiple streams of income.

What we should do is we should open up an ice cream shop. Now you're being biased and you're being judgmental, and you're saying, look, we're a carpet company. That's the single dumbest thing I ever heard. Now you're judging If you assess and you don't judge you say to yourself, okay, this employee's idea is that we should have multiple streams of income. So how could we have multiple streams of income? Given that we're in the carpet business, but not get out of the carpet business?

Like opening an ice cream shop? Let's stick with what we know. We know carpets. So how could we have an additional product or service in carpets? Well, we could sell the molding that the carpet goes up against, we could sell carpet cleaning services, we could add on a spray on Teflon coating, which protects your carpet from stains. These are all great ideas.

It came from what was a bad idea, but because we were assessing and not judging, we stayed on bias and non judgmental. We didn't lose This idea that could literally transform your business. See why this is so important? Perfect. Let's move on to the next one. The wise leader sets the tone for the team by drawing on its best aspects.

Now this one, I look in two different ways, sets the tone for the team. You are out there creating the norms for the team. We talked about this a little bit earlier. You are by going first setting the tone for the team, what are things going to look like? So by figuring out what's great about the team, and how you can use that you can set the tone for the team by setting up a focus on the positive aspects. I just want to tell everybody that you're a great team.

Why? Because you always come together. That's something as genuine that's great about my team, and I'm presenting it to them as a norm. So anybody that's new, anybody that wasn't focusing on this today is now focused on that is aware of it and it becomes a norm for the team, the implied thing is that working together is wonderful. And that this is what we're always going to do. And that if you want to make the boss happy, work well as a team, don't compete, conspire, work together.

Together, everybody wins, right? So that's a great way to set the norms. Now, the other part of this is using what's great about your team and saying, How can we maximize that? So we've got people that work great together as teams. So what are teams that I can put together in different areas to work on different products, maybe I put a team together and they're just going to do employee retention. I've got another one.

They're going to focus on sales and marketing. Another one's going to work on improvements in production. That's a way to draw on the best aspects of the team. You may also do it in terms of setting up teams that are great, but changing the mix. So people can be cross educated, learn things in different areas, work with different people understand different departments. This is how the wise leader sets the tone for the team by drawing on its best aspects.

And always be telling the team, how great they are, why you want to catch people doing things, right. Not doing things wrong. This was originally presented in an old management book, called the one minute manager used to be managers ran around trying to catch people doing things wrong. The one minute manager said go around, try to catch people doing things right. Reinforce the positive things that they're doing. That's one of the things that you can do under this tip, catch people doing things right compliment them on it.

Tell me you want to see more things like that. And they will follow you. And they'll be so thrilled. Wouldn't it be great if you actually worked in an environment where you were excited when the boss came around? I know when I was out there in the workaday world, and I had a boss over me. People Be quiet, the bosses come in, and they would try to hide everything.

And they were so nervous when the boss came around. I said, I'm not nervous. When the boss comes around. That's my only chance to show off. How can the boss know you're doing great unless they actually see you? So you should be the kind of boss that is known for trying to catch people doing things right for checking in with him, not because you think they're screwing up, but because you're excited about their progress, or if they're having a challenge.

Oh, you're thinking thank goodness, my supervisor came by so I can ask for some extra help. I used to always tell my team members that you're not in trouble if you have a problem. You're in trouble if you don't tell me about the problem. And the problem goes to war, which means it gets really big really fast. So ask me for my help early. See how by setting up all these different positive norms, your team can do so much better.

They'll like you better, you'll like you better. Everybody will be more productive. Everybody will make out so much better. This is a nice, soft skill of leadership, which is absolutely crucial to having a wonderful team that also knows your expectations. So as you're setting the tone, you're also letting them know the expectations. I will say things to people like, Hey, you guys work really hard.

And I just want to say today that I really appreciate your hard work. What's that doing? interesting piece of psychology psychology. 101 says that you could actually tell people who they are. And as long as it doesn't set off their bs meter. They don't think it's fake or phony.

They will move in that direction. So When you tell people Hey, I really appreciate you working so hard. It a assumes they're working hard. It shows appreciation which everybody loves. And it locks in the norm of we work hard here. That's perfect.

See how easy it is to set the norms and catch it in a compliment. That's what great leaders do. That's it for this section. And I'll see you in the very next section. I want to compliment you, you're doing absolutely fantastic. Keep it up.

Leaders are people that keep going in their education when everybody else stops.