Hey everybody, Professor Paul here and today we've got some great tools, strategies and techniques for you. First of all we're going to start with is the wise leader deals with problems, why they are small and simple. If you're taking notes, write this down. Great quote, simply states kill the monster. While it's small, great old quote we used to use in therapy, we like to deal with issues while they're small. Another great quote that we used to use is this one, write this down in the life of every problem.

There's a time when the problem is big enough to see but small enough to deal with easily. Perfect. That's your window of opportunity to deal with things. This is why it's so important that you have staff loyalty and staff buy in that you have set up a norm that staff brings problems to you while they're small. While they're easy to deal with that they don't hide problems. That's Classic management problem where staff because they don't want to look bad, they hide the problem, you actually encourage them and reward them for bringing you problems.

This becomes the new norm among your team. It's part of your leadership style that we've been talking about repeatedly, because it's so important. problems can ultimately destroy your business. They can cost you tons of money. But there was a time in the life of every problem where it was small. It was simple to fix.

It was inexpensive, that's when you want to catch it. You can't go back in time and fix it then. But by being very proactive, you can catch them now. So make sure you're setting up that style of problem solving with your staff. Hammer this in meetings and trainings and one on one and evaluations. When you give out bonuses, you can say hey, you were great.

You brought these problems to me. This is one of the reasons why I'm approving your bonus, your raise your promotion accepted Now the next tip is the wise leader has few expectations and is flexible to changes in new situations. What does this mean? It means that when situations occur, those who are flexible and can implement change rapidly, they have a huge advantage over those who can. There's a lot of people that are very invested in doing things the old way, being saved by sticking with what they know, denying that things are changing, so happy with the old way of doing things that they get stuck. So when new tools, new strategies, new techniques come out, you want to make sure they're solid.

You want to make sure a few other people have implemented them and had good success with them. So you don't want to be an early adopter. But once something is proven, you don't want to be a mid stage which is mediocre or late stage which is behind the game and you You're going to have a loss type of leader, you want to be in kind of what I call the late early stage. So you're in the early stage regained maximum advantage, but you've let everybody else test it. I call it beta testing, where they make all the mistakes, they have all the glitches, they have all the problems, and then they do the rollout. And you're in early on the initial rollout, which means you're starting at the very beginning where things are really good.

And you can ride this wave of innovation and profitability all the way through. It's like getting in on a great stock when it's just starting to go up and has good momentum. So you know, it's going to continue to go up. That's how you want to deal with innovation. Now, some changing situations are problems. They're not innovations, they're problems.

You want to deal with those early. We just talked about killing the monster while it's small, dealing with problems quickly. Being flexible and being able to change your focus, deal with things quickly will give you a huge advantage. Now a lot of these, quote unquote problem situations are actually advantages. Why? Because if you can deal with the problem fast, efficiently, effectively, and your competition can't, now you've got a huge advantage over your competition.

Some of the things that are problems may be problems that you can solve not only for yourself, but for other people in your business. For other companies, or for the people that you sell to your customers. This can be a huge advantage. Think of it this way. underarm sweat, that's a problem, but it spurred a whole industry called the anti PR sprint and deodorant industry. So a problem became something that made a ton of money.

So problems can become opportunities very quickly. Those who can implement change and do it rapidly. They have a huge advantage. A lot of times big companies like Microsoft, or IBM, they couldn't make shifts very fast. So they were like trying to turn around a yacht versus trying to turn around a kayak, kayak and turn around on a dime, a yacht may take, you know, 1015 minutes to make the turnaround. So that analogy holds to business, the quicker you can make the turnaround, the quicker you can get in into these good situations where you can have the advantage and make the extra money.

Be first out there on the field and win. Flex flexibility, the willingness to change and the ability to make the change rapidly. That's your winning combination. Another great tip, the Wise leader listens and notes process more than they speak. Now, therapists figured this out over 100 years ago. business people seem to just be figuring it out.

Salespeople know this a little bit they know to listen for clues to how they can sell people. But as a manager, what I want you to do is doesn't matter if you're working with your supervisors or if you're working with your staff, as people are speaking, they are leaving you clues, clues for what motivates them, clues for what's important to them. What challenges they're having, as you listen to these things, I call it intelligence gathering. If you want to motivate somebody, if you want to move somebody if you want somebody to follow you, if you want to be persuasive in a situation, you need to hear, how they think, how they feel, what's important to them, their belief systems, the way they put logic together. Once you understand these things, then you'll know exactly how to motivate them, how to handle situations and problems that they're having.

How to get them on board with your ideas, how to take them to the next level. How to mention them and train them, and how to get your ideas across in a way that they can actually hear you. So this is a huge tool. Listening should not be just hearing the words it should be intelligence gathering, not just what are they saying? Why are they saying it? conversely, what aren't they saying that they might be hiding?

What's happening emotionally for them, as they're saying it? What are their values? What are their beliefs? What's their logic system? What's the premise? What's the belief, what's the logic behind everything that they're saying?

Once you understand this, you're going to have tremendous power with everybody you ever meet. I've got more than this in my persuasion course. But this is a great tool for you to start with. Now, this seems like a simple tip. The wise leader has genuine caring for all people, but it is huge. Why?

The number one reason you're To be successful is because you have the loyalty of your team. That's what transformational leadership is. It's connecting with your employees at a higher level, so that you are truly a leader. And not just somebody that whips people into following behind them or, you know, threatens to cut off their check, you actually have a team that's actually working for you, not for a check for you. Why do they do that? About 75% of it is going to be because they know that you actually care about them.

That's huge. There's people out there, they've gone through their entire careers and never had one boss that they actually felt genuinely cared about them. When your boss cares about you, you feel great about the key person in your life. And I'll tell you, when you know that your boss cares about you. That boss is a true leader, because all kinds of things can go wrong with coworkers. And you'll say that's okay.

The boss will eventually see that they'll fix it. They'll get rid of these people. So you don't worry that that's gonna last forever. Also, you know, if you have a problem with employee, you can go to the boss and ask him for advice or ask him for help. Why? Because the boss cares about you.

Also, when there's things going on, above you on the corporate end, you know that in your environment, your boss accounts for 80% of everything that goes on day to day, you know that despite rapid changes or slow changes, or even harsh changes within the corporation, you're probably going to be okay. Why? Because your boss is going to help you transition boss is going to make sure everything's okay. Boss is going to make sure that your job functions are minimally impacted. They're going to help you through any transition. So you don't get nervous about corporate changes.

So things above you things below you, you know they're going to be okay. Because your leader, your manager, your boss has your back. So care is going to create a huge amount of loyalty. These people are going to want to do the extra for you. They're going to bring you the problems. When somebody has genuine caring for another person, you trust them.

This is why they can bring you the problems, talk to you about things they normally would. Because they know you care. There's also an old therapy, quote, you can write this down. Nobody cares what you know, until they know that you care. People don't listen to you because they're your because you're right. They listen to you, because they care about you.

You listen to your good friends, not necessarily because they're right. But because they're your friends. you're connected with them, you know, they care for you. So you listen to them. There might be an expert out there that's got four PhDs in an area and they'll tell you all these exciting facts and figures that could change your life, but you won't listen to them why? Zero connection.

But you listen to your drinking buddy, you know who dropped out. High School and you'll believe him because he looks sincere. You know, he's a good, kind, loving person, he wouldn't tell you the wrong information, and you'll take advice from them. Now that person will probably give you bad advice. They were wrong but they sincerely believed that you looked at their face, they look sincere and you trust them so you believe them. They can give a lot of misinformation.

But why did you listen to them? Why did you listen to them? Because you knew them, you like them, you trusted them. Why? Because you knew they genuinely cared about you. So genuinely caring for your staff will also cut down your turnover rates, they will drop to almost zero.

People would have to get pulled away from you again, bosses like this are very rare. So when people find a boss like this, a job like this and environment like this, where people actually care about each other, they will stay because they know no matter how much money they get anyplace else. Quality of Life is very important. They will never have that quality of life. They will never Feeling good at work, where they spend 75% of their waking hours as they feel with you. That is a powerful, powerful leader.