Module 9: Case Study

Managing Anger and Frustration in the Workplace Module Nine: The Triple A Approach
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Transcript

After being treated poorly by her boss for many months, Helen decided to take action. She knew she couldn't afford to lose her job. So she did some research and found out about a triple A approach from her and it works by making a decision on whether to alter, avoid or accept a situation. The principle is simple and easy to use. Helen tried to either alter the situations that her boss put her into accepting the ones that wouldn't cause a scandal and avoiding the worst instances. This allowed her to continue working without facing many problems.

And she had a better relationship with your boss because of it.

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