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Design Thinking: From Zero to Hero

Introduction to Design Thinking
Course Summary
Preview
Course Structure
What Is Design Thinking?
Summary Design Thinking Process
Design Thinking Phases: Going Deeper
Understand Phase
Understand Phase: Tools and Techniques
Define Phase
Define Phase: Tools and Techniques
Ideate Phase
Ideate Phase: Tools and Techniques
Prototype Phase
Prototype Phase: Tools and Techniques
Test Phase
Test Phase: Tools and Techniques
Use Case Design Thinking
Design Thinking: Application Areas
Design Thinking for Business Strategy
Design Thinking for Live Customer Experience
Design Thinking for Digital Customer Experience
Design Thinking for Service and Service Delivery
Design Thinking for Marketing
Design Thinking for Change
Design Thinking for Growth
How to Measure Design Thinking Performance?
Conclusions
Course Wrap-up

Design Thinking for Service and Service Delivery

Design Thinking: From Zero to Hero Design Thinking: Application Areas
By: Iván Pinar Domínguez
4 minutes
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