This class includes Chapters 6 and 7 of the Lean Management Playbook which address the standardization and coordination of everyday work processes. One field trial kit and a self-assessment quiz are included.

Chapter 6 presents the concept of the "current best way" and describes how a standard work guide is both a fixed control and a flexible challenge. The concept of "process" is defined and the process breakdown method is demonstrated as a way of specifying the process as a series of steps and key points.

Field Trial: Process Breakdown kit including instructions, process breakdown worksheet, and supporting documents.

Chapter 7 describes the Lean technique of stand-up meetings as creating a kind of "team heartbeat" where standard work can be reviewed and problems can be raised and addressed. Paul Akers, the Founder of FastCap, shows how they conduct their morning meeting as he explains why the meeting is so important for the development and engagement of their employees.