Scholar-practitioners universally agree that organizational leaders, teams and individual contributors experience conflict, disagreements, and complaints as an inevitable part of organizational dynamics.  On the one hand, healthy conflict can lead to innovative ideas, increase creative energy, and seek to resolve complaints from employees.  On the other hand, antagonistic conflict can build walls between people, tear
teams apart, and make it difficult to get work done.

According to the Center of Creative Leadership, over 85% of leaders experience conflict on a regular basis.  Conflict in and of itself isn’t really the
problem.  It is how leaders handle conflict and disagreements that matters.  This course addresses the foundational root causes of organizational
conflict as well as how to manage it.  Leaders’ ability to understand how organizational conflict begins, unfolds, and constructive response measures to keep a solution-oriented focus in executing goals and objectives.  This course aims to develop the skills, learning mental models, and applying conflict management principles in resolving organizational conflict, confrontations, and disagreements in a constructive manner.

Learning objectives

•Define conflict management
•Identify causes of organizational conflict
•Recognize seven types of conflict
•Identify your personal conflict management styles

•Understand conflict management virtual and global team challenge
•Understand ten principles of conflict management for individuals, team, and organizational leaders