Module 1110 things you can do to wow customers every time. Meeting the basic needs of customers isn't only the first step in providing great customer service. If you want to make a lasting impression on customers you need to go the extra mile. Giving customers more than they expect will not only keep them coming back, but it will also inspire to tell their friends about the great service they received. 10 tips getting customer service right is no easy matter. This is why the companies who are good at it have such a good record of customer retention.

It takes time to build a reputation for good customer services. It also takes dedication and people skills 10 tips. Number one greet customers with a smile either in person or on the phone. It may sound corny but it's true that customers can hear the smile in your voice when you talk on the phone. Number two be helpful even if there's no profit in it. Make customers feel that your primary concern is being helpful to them whether or not you're actually going to sell them something.

Number three, know your product or service. If customers feel that you don't have the knowledge they need, they will look for someone When else who does your expertise as part of the value you bring to customer interactions? Number four, don't make customers feel like dummies. Of course you know more than your customers do about your product or service, but don't make them feel inadequate because they don't share your expertise. Number five, listen to customers in dealing with customers listen more than you talk. Number six.

Remember that employees will treat customers the way they are treated by management. If employees are treated with consideration and respect, they will be more likely to treat customers the same way. Number seven make customers feel important and appreciate it. When a customer needs help set aside what you're doing and focus on the customer. Number eight make things easy for customers. Think about how you can make every transaction as fast and effortless as possible for customers.

Number nine, throw in something extra. Giving customers a little more than they paid for or a little more than they expect can make them feel that you really care about their business. Number 10 say thank you. This might seem obvious, but it's easy sometimes to forget to thank customers for their visit. A genuine Thank you can go a long way toward creating good feelings and customers a study, Jamie worked for a paper distribution company as a customer service representative. Every day at work, Jamie tried to put her best foot forward.

One day a customer came in with a strange complaint. They were angry about the packaging the paper came in saying that they ordered smaller packages the paper then were delivered. Jamie not only resolve the matter but also state overtime when her shift ended. When the matter was resolved, she made a follow up call to make sure everything was going smoothly and left a lasting impression on the customer based on her dedication and persistence.