Karen was new to customer service and needed some tips on how to best do her job. She asked a colleague Shelly for some pointers, Shelly first noticed that Karen was dressed casually. She told her that wearing professional looking clothes was an important part of customer service. Secondly, Shelly noticed the Karen did not smile enough. A smile shows that you are excited and motivated to deliver the best quality customer service possible and makes the customer feel more relaxed. So she advised Karen to smile as often as possible when appropriate.

Finally, Shelly gave Karen some tips on staying energized, such as going for short walks or drinking a cold glass of water even listening to upbeat music and keeping positive thoughts were helpful. Karen benefited highly from all those helpful tips.