Module 2: Case Study

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Transcript

He was applying for a customer service job at a paper distribution company. Before he sent in his application. There was a short test he had to complete. The test was on the ins and outs of the company. He was able to easily recall the information on the types of customers, the internal ones or buyers within the company and the external ones or from outside the company. He was accepted into the job and he used his skills in customer service to help promote the business.

He was always kind and honest when helping customers and he did his job in the most efficient way possible.

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