Jordan thought he had seen it all, but boy, he was wrong. One morning a very unhappy customer came through the Office shouting and demanding help. Jordan was the only customer service representative that wasn't currently busy, so he had to deal with the man. The Angry customer was shouting, but Jordan remained calm and collected. Jordan explained that he would try to help him in any way possible. The man eventually calmed down enough to have a discussion, and the issue was resolved rather quickly.

It was a simple misunderstanding and was dealt with accordingly. Jordan was proud of the way he handled the situation, but would rather not have to go through it again anytime soon.