Now let's go through some email handling tips. When you're applying to emails, you want to give clear, concise replies. Don't get into the temptation of writing really long stories or trying to justify things, make them clear and concise, use bullet points, I love bullet points, I'll often reply to things and then put a number in front of them. You know, here's, here's the answers to the things you asked about number one, number two, number three, so it makes it really clear. Keep the outcomes in mind, what do you want to happen after this email? How do you want the person reading it to feel?
How do you want things to proceed from here and make sure that what you're writing is going to lead you to that outcome? Don't keep old subject lines, many people will reply to some old subject line. And then it's a totally different topic. So for example, in a nonprofit organization, if somebody had written to you saying, are the tents ready for the event and you reply back on some Thing totally different, such as the upcoming purchase of software computers, how are they going to find the computer software purchase? Because it's not going to be in that subject line, you're never going to find it. When you're applying, use templates wherever possible, you can use templates for things like sales letters, fundraising letters, common replies.
I'll give you some great techniques for that in some of the lessons after this as well. Also link to resource pages on your website articles, frequently asked questions. So when somebody writes to you, instead of writing an answer, right at once, put it up on the website, and when in the reply instead say, great question. We've had many people ask it. So we put up this article on our website that shows how to do it, or this page or this frequently asked question, saves you a lot of time and also it provides that content right in the website. And in many cases, people will be able to find that before they even contact you.
So in future you may not get that request. tell the reader at the end of the email, what action Do you want them to take? Do you want them to do something? Do you want them to get back to you? Do you want them to just read it and file it? So let them know because if you don't want another email back, tell them that no need to reply to this.
It was for your information only or I need to have an answer by next Thursday. So make sure you're giving them very clear, concise instructions, so that they're going to get back to you. Let's move on to the next lesson.