Today I am going to talk about professional behavior. Okay, so professional behavior can set you apart from other freelancers. Now, what does that mean? A lot of freelancers, they are lazy, they do not respond in time. Or maybe they don't show a lot of, you know, respect to the clients or maybe professionalism. Okay, so I have seen and it's my, it's in my experience that this happens a lot.

So let's see what we can improve in our professional behavior to get good clients and good client attention. Okay, now the first thing is then you are responding to a client's email or their phone call or something like that. You should always be in a professional manner. Don't get too rigid, or don't get too funny. Okay, so just balanced out both the sides. Now the second thing is that if you get into some conflict with your with your client or you have got into a fight or your client got angry, you should resolve this conflict with Patience and calmness, okay, don't get angry or don't try to fight with your clients, they are really going to give you bad ratings.

So try to avoid those bad those bad ratings. Now the third point is that if you can't do any project or you can't meet the deadline, try to avoid those projects. Even if you have started a contract with a client, let them know in time that I cannot do this project. Okay, so don't waste their time. Now, the first takeaway is that if you get into a conflict, if you can call that client or you can talk to them face to face on Skype, you should try that it can ease out their pain and also it can relax them. And know the second thing is that don't use jargon words or words like your you are, or do it yourself in your responses.

Sometimes, clients for different countries they don't know what that means. So make sure you are using Professional words and full words in your response. Okay, here is a story for from my own experience professional behavior story, I'm going to tell you, okay, now I was basically the client and I was hiring a freelancer on Upwork. And what happened is I'm going to tell you in just a moment. Okay, now how I started the interview, I said, Okay, can you work on 960? grades in HTML?

And also with less? Yes. Okay. No, the freelancer has listed hundreds of skills that he is master of 960 grid, his master bootstrap everything. But in fact, he was just a beginner in CSS, okay. He never had worked on any grid system, or any bootstrap.

Okay. Now, his answer was, yes, I am create with CSS. Please give me the project. Okay, now, he signed the contract. I gave him the project. But after three days, he didn't communicate anything and After three days, I saw a message that he ended the contract without saying anything.

Okay, now what did you get from this story? It was really unprofessional behavior, he should have told me early in the project that he cannot do it. And the reason he wrote was that I cannot handle this project or cannot do it. So this is a really unprofessional try to avoid such kind of mistakes, they can really ruin your career and I gave him one star out of five stars. So that is my really bad experience. Now, the key takeaways are that never try to take a project you cannot do or you are not sure not sure about that.

You can do it easily tell the client early on in time that you can complete this project. Now here is a tip about how to solve your behavior problems. Okay. So if you are lazy like me, then you can add few days as a buffer in the deadline. Okay, so what does buffer mean that if you have a deadline of like seven days, add two or three days more and give them that I can do this in 10 days, okay. So when you are going to deliver them early on, like you said that in 10 days and you are going to deliver them in seventh day, they will be surprised.

They will be amazed. They will say, Okay, yeah, this Freelancer is the past man. He he can deliver very fast his delivery is very fast, he can solve your problem in no time. This is the same technique Walmart is doing. I have ordered a lot of things from Walmart and Amazon. Now the difference is all the Walmart is not good as Amazon but in their delivery.

What they do is they add one or two days as a buffer time. So when I get my things two days early, I'm going to say yeah, this this size delivery is awesome. They can deliver very fast. I was amazed by their service, okay. So keep in mind that add few days Maybe one week in your deadline, so you can deliver early and you don't have a problem with meeting your deadline. Okay.

Okay. Now here are a few key takeaways from this section, which is delivered early with an add some buffer time to your deadline. Divide your bigger projects into small tasks, okay, so a lot of freelancers like me, we when we think of a project, a big project, we get, you know, lazy Okay, I will start it after some time, maybe tomorrow. So what you are going to do is divided that big project into very small chunks. Now, everyday keep one or two chunks, try to complete them, and you can easily complete that project in time. So this is all about professional behavior and meeting your deadlines and how to add deadline buffer time, and how to Deliver fast.

Okay, so if you have any questions, let me know. Now I am going to move to the next lesson. So let's meet in the next lesson.