Steve was the manager of a paper distribution company and he wanted to perform a risk assessment of the business environmental dangers were minimal. at their worst, the only problem seemed to be with harassment and workplace violence. Once he saw an angry employee named Gary began to shout at another employee. In order to keep the situation from becoming a more serious one. He attempted to de escalate the situation. He started by listening to both parties and assessing the problem while also monitoring the body language so he doesn't appear to be threatening.

Finally, he spoke carefully to defuse the whole situation and did so successfully. If he hadn't. It could have been a bad situation with the police involved. So he was glad he did.