Hello, what do you want? Obviously, that's not how you answer the phone. Now there are different customers in different organizations. What I think is the easiest for most people to do is just state their name and their organization someone calls me, doesn't matter what time of day or night because I do use my personal five different phone numbers, but I use my personal phone. Same as my office phone, I have things forwarded to this. And unless I see it's from a friend or family member, I'll just answer TJ Walker media training worldwide.

This does a couple of things. If I just say, TJ Walker and someone went to my website, and they didn't see my name anywhere, they just wanted to call and ask for proposal for media training or public speaking training. If I just say TJ Walker, they're going to be confused. They're going to wonder if they messed up. Did they dial someone? Wrong number do they bother someone By saying the organization, it makes it easy for the person calling me.

So I do recommend you state your name and your organization. Now, some people highly recommend you say, How can I help you? I don't do that. It's not wrong if you want to, I don't think it's essential. The main thing is you want to sound pleasant. You may be in a tense conversation with another colleague.

You may have just been fired, you may be in a bad mood. You may have a stomachache. Nobody else cares. A prospect calling you doesn't care colleague on the other side of the planet doesn't care. They just want to talk to you now. So be pleasant put a pleasant tone of voice on not super fake fancies syrupy, but just a pleasant tone of voice.

And that lets someone know, okay. I'm here for you. That's all it takes when you're answering The farm