Team dynamics and performance lecture 18. We will be discussing here about the various team tools such as brainstorming, nominal group technique, multi wordings etc. We will also discuss about the team communication. We have heard about brainstorming numerous times in the previous lecture, we have learned tools such as affinity diagram, interrelationship diagram, etc. That goes hand in hand with brainstorming. brainstorming is an essential tool in Six Sigma that can be used in all Almost all phases of Six Sigma it's a group technique to generate large number of creative and useful ideas in short period of time.

First used by Alex, US Born in 1941. In the name think up, brainstorming spread throughout the world, since then, known to most educated managers but alas, seldom used intellectually because of poor training, lack of access to quality training and material in order to conduct the brainstorming most effectively and efficiently. Alex Osborn develop the rules, brainstorming routes, such as no criticism of ideas go for large quantity of ideas respect each other's ideas encourage wild and exaggerated ideas. contribution in turn, allow time to think only one idea at a time pass allowed no explanation, no justification, no domineering etc. Steps to conduct brainstorming Our step one, praising the statement. Statement of issue.

To be brainstorm needs to be framed carefully. And it must be both specific enough to make participants clear about intent. At the same time, be broad enough to think participants wildly. Step two, prepare for brainstorming session. Decide number of participants. Ideally, the number of participants should be six to eight.

We should also have two or three participants from outside the process for wide board markers, flip charts, etc to record ideas as part of preparation. Step three introduce the brainstorming session an introduction part, explain topic to participants, explain the brainstorming rules etc. Step Four warming up before the start of actual brainstorming, we should allow to warm up the brains of members participating in brainstorming. This is normally done with some out of brainstorming issues such as what are the different use of rubber band what are the different modes of transport Available in the world, etc step five brainstorming the issue in this step, discuss the brainstorming issue. Once again let one person write all ideas coming out from the members no down all suggestions, even if it is a duplicate I do time for brainstorming is 25 to 30 minutes. Step six processing ideas make each idea noted down, understand to all participants combined and group similar contribution as we did In the affinity diagram, define criteria for evaluating ideas as explained in prioritization matrix, apply these criteria to narrow down to best choice.

Nominal group technique is another major team tool used in Six Sigma projects. It is a tool for bringing the team from conflict to consensus during solving issues and problems. Helps to prioritize list of items allows each member to rank situation. Team selects the issues or problems which cause maximum As project let us consider an example, that we need to prioritize the four issues of our project namely A, B, C, and D. And we have three members in the team, same Bob, Pat and Bill. By nominal group technique, the members are allowed to vote or each issues and the wards are added to find the total and on the basis of total roads, we prioritize the issues. As you can see, issues B and D were voted highest and lowest risk Effectively multi voting is another form of nominal group technique, where each team member has 100 points and they need to allocate the scores for each issue from these hundred points.

We have discussed the role of communication during the lecture on negative team dynamics. Communication plays a major role in Six Sigma projects. One of the major and most frequent reason for project failure is the lack of communication. Hence, it is required that serious efforts should be made for people Refer communication at different stages such as initial stages clear communication of goals and objectives. Announcing the role and responsibilities, developing team norm and communicating etc. During the project progress, team meetings and agenda, time and location of meetings, minutes of meeting, etc.

And during the final project completion, final reports and presentation, team proposal and recommendations, benefits and replication to other functional areas end of the lecture with this lecture, we have completed all the points as specified in section two of SQL excuse body of knowledge or six sigma greenbelt. However, we provide an additional lecture in this session on Minitab statistical software Minitab is a very useful software for six sigma professionals as most of the tools of six