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Introduction to ITILĀ® Service Management

Getting Started
Learning Objectives
Preview
Origins of ITIL
Preview
ITIL - A Success Story
ITIL Lifecycle Core
ITIL Foundation Qualification
Module Summary
Service Management as a Practice
Learning Objectives
Need a Source for Best Practice
What is a Service?
Types of Service
Who are Stakeholders?
Key Definitions
What are Processes?
Functions and Roles
Key Roles?
The RACI Matrix
Module Summary

The RACI Matrix

Introduction to ITILĀ® Service Management Service Management as a Practice
By: Skillsolve Training
2 minutes
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