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Customer Care Using Neuroscience

Learn to gain the skills to provide excellent care to your customers and make your load lighter.
Business Sales Customer Service
By: Rod Winning

Customer Care Using Neuroscience

Learn to gain the skills to provide excellent care to your customers and make your load lighter.
Business Sales Customer Service
By: Rod Winning
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About the Class

What will you learn in this course?
  • Hearing customers better
  • Understanding communications on many levels
  • Solving customer problems
  • Avoiding emotional hijacks
  • People with additional needs
  • Using telephone and internet

This course has been designed for beginners and for those with some skills and experience.  

Author

Rod Winning

Rod has been a trainer, multimedia producer and management development specialist for 20 years. He has worked for companies like Honda MPE Australia and numerous training organisations. He has worked as a senior manager in a range of industries. Rod also has accreditation in Neuroleadership, DiSC profiling and Brain Based Coaching. He holds a...

School

 

Rod Winning's School

Requirements

There are no additional requirements.

Class Contents

A short course preview
please watch this segment of lesson 1
Preview
Lesson 1 - Customer Care
lesson 1 video
lesson 1 workbook
Lesson 2 - Who are your Customers
lesson 2 video
lesson 2 workbook
Lesson 3 - What is Customer Care
Lesson 3 video
lesson 3 workbook
Lesson 4 - Communication skills
Lesson 4 video
Lesson 4 workbook
Lesson 5 – Leading your Customer to a solution
Lesson 5 video
Lesson 5 workbook
Lesson 6 – Listening Skills
Lesson 6 video
Lesson 6 workbook
Lesson 7 – Using the Telephone and Internet
Lesson 7 video
Lesson 7 workbook
Lesson 8 – Communicating with People with Additional Needs
Lesson 8 video
Lesson 8 workbook
Lesson 9 – Internal Customer Care
Lesson 9 video
Lesson 9 workbook
Lesson 10 – Resolving Problems with Customers
Lesson 10 video
Lesson 10 workbook
Lesson 11 – Summary and Conclusion
Lesson 11 video
Lesson 11 workbook
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What's Included

Language: English
Level: All levels
Skills: Work Simplification, Identify Issues, Better Customer Service, Customers Solution, Emotional Hijacks
Age groups: 18+ years
Duration: 1 hour 49 minutes
12 Videos
11 Documents
0
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