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Customer Care Using Neuroscience

A short course preview
please watch this segment of lesson 1
Preview
Lesson 1 - Customer Care
lesson 1 video
lesson 1 workbook
Lesson 2 - Who are your Customers
lesson 2 video
lesson 2 workbook
Lesson 3 - What is Customer Care
Lesson 3 video
lesson 3 workbook
Lesson 4 - Communication skills
Lesson 4 video
Lesson 4 workbook
Lesson 5 – Leading your Customer to a solution
Lesson 5 video
Lesson 5 workbook
Lesson 6 – Listening Skills
Lesson 6 video
Lesson 6 workbook
Lesson 7 – Using the Telephone and Internet
Lesson 7 video
Lesson 7 workbook
Lesson 8 – Communicating with People with Additional Needs
Lesson 8 video
Lesson 8 workbook
Lesson 9 – Internal Customer Care
Lesson 9 video
Lesson 9 workbook
Lesson 10 – Resolving Problems with Customers
Lesson 10 video
Lesson 10 workbook
Lesson 11 – Summary and Conclusion
Lesson 11 video
Lesson 11 workbook

Lesson 10 – Resolving Problems with Customers

Customer Care Using Neuroscience
By: Rod Winning
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Playing Above the Line The Brain See Saw and avoiding the emotional hi-jack Playing below the line Complaint statistics Create a positive response to Customer’s problem Delivering unwelcome news Steps to handling Customer’s problem
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