Your true communication is the response you get. Now, what does that mean? means the way the other person responds is your true communication, whether they understand they're confused, or they're angry or whatever. Think back to when a teacher explained something at school, and you didn't understand the true effect of that communication was to confuse you. So what would a good teacher do? They would explain it in a different way to try and get the response they really wanted, which was your understanding.

And if you still didn't get it, they needed to try yet another way. So to change outcomes, you need to change your approach, or you'll keep getting the same outcome. So let's look at some options for doing that. Did you know different people take in in information in different ways. Now, none are better than others. And we all use all three.

But everyone has a preferred style. It just depends on how your brains wired. The three ways are visual, auditory, and kinesthetic. People who prefer a visual method like to see the message or the diagram. They often say things like, I see what you mean. Show me what I'm supposed to do.

I can't quite picture it. Look, I don't get it. Show me the brochure. Now, how do you get your message through to a primarily visual person? Well, you use pictures, charts, diagrams, you write something down, use pictorial symbols. Show them physically.

Take them on a tour, let them see for themselves. They engage well with the internet and social media, because there's lots of pictures and words, people who prefer an auditory way of taking an interview. like to hear the communication. They say things like, tell me again. sounds quite complicated. I hear what you mean.

Listen, I still don't get it. Ah, that rings a bell. Can you explain that place? How do you get your message across to a primarily auditory person verbally explaining telephone calls, sounds, music, recorded messages. Spoken instructions work well for them on the internet. People who are primarily kinesthetic, like to experience feel, touch, taste, smell, or be emotionally involved in receiving a communication.

They're likely to use phrases like, I feel like I've got a grasp on it now. Well, that stinks. Let me have a go now. It feels right. So how do you get your message through Primarily kinesthetic person, including motion. It's such a satisfying feeling when you finally finish that documentation.

Acknowledge their feelings. Provide an experience, let them have a go at making the template for the new website. Give them the plan to hold while you discuss it. walk them through the project or physical tour. Encourage them to take their own notes. So they're participating.

They're doing us lots of colors in the design of your printed material. Use video showing customers trying out your merchandise and relating to the experience, include interviews in your marketing, talking about how well things were received. If you're not getting the communication response that you want, then try using a different method or better still incorporate all three. You can see where In this training course, we're talking to you, using text, inviting you to take notes, including video scenes to engage your emotions. We're using lots of color movement and a bit of humor. This is very powerful information for you, with your colleagues to Do you have anyone you work with closely that you have trouble communicating with, try different style, or people in your private life.

Well, back before Google, my business partner wanted to give me directions to a training venue over the phone one day. Now I'm primarily visual with a very low auditory component. She wanted to tell me the directions because she has a high auditory component. I wanted her to draw me a map. That was a surprisingly frustrating experience. But we worked out the mismatch and adjusted if you're dealing with an important communication, or the person you're talking to is under a lot of stress.

Then you should use all three methods. Communication. Because when people are under stress all the communications important, they will resort to using not only their primary method, but their secondary and even tertiary method. So how many levels? Does the undo button do? Well, it's 10 on the basic setting, but you can change the preference to add more.

Okay? Which might be a good idea when we're just starting out. Yeah. And these characters are for assessment tasks. They seem a bit weird. Why is it chosen them?

A good question? Or she had a good answer? Yeah, they're just the ones that have always been a bit confused, to be honest. Well, when in doubt, let's look at the manual. Oh, there's also a quick stat that you can get online and buy off. Yeah, I use that a lot.

Yeah, cool. Yeah. It looks pretty thorough. I'll have a read later. Is that one that's a shared copy. Okay, but here it shows you all the symbols there.

Yeah. Okay. Try it out. Yeah, it's not doing it. Yeah. instructor tried all three styles of communicating, talking to the learner for the auditory, handing over the manual for the visual, and then giving the kinesthetic a chance to try it out.

We all use all three of these styles, especially when there's uncertainty about the situation. But we prefer to use our main style. These same skills work brilliantly at home. Do you have someone in your family who doesn't get the communication when you talk to them? Maybe they just don't remember the things they hear because they don't take information in that way. Try leaving them a colorful note, or send them an SMS with emojis.

What do you do when you communicate face to face? How do you get your message across? There are three main elements words, voice, speed, pitch, tone and volume and body language and breathing. People tend to think that the only part of the communication is the words we use Those words might be jargon, abbreviations, slang, complicated like medical terms or simple language, but the rest of the communication often gets overlooked. Voice plays an important role to, for example, the simple phrase, I love you. I love you.

I love you. I love you milspec the words I love you three different ways with different meanings. Her brief was to change the meaning of the words, not change body language. She nearly made it. Mills a good actor and is trained in changing and controlling expression. But this was very hard for her to do.

Watch this next segment where Bryce has been asked to change body language, not voice so he can demonstrate the change in meaning body language can yield prices also good actor and he struggled. I love you. I love you I love you. I love you. I love you. We are all so used to time the three elements of communication together, that we find it really hard to separate them when we have it deliver or receive the communication.

Our brain is used to doing them unconsciously, the habit is strong. Even though we only bring out conscious attention to the words, we are delivering and reading the other two all the time, but they are subconscious. This means it's easy for our underlying feelings to come out. The other person will get all of our message ever heard anyone say he said all the right things, but it just didn't line up or her words were just right. But I didn't believe that. You can change the message by changing the way you think of the customer.

Like seeing them as a guest in your home rather than a person at work. Research has shown that words are a much smaller percentage of the communication than most people think. Of course varies with the message and the level of emotion involved. The relative values of each component will vary depending on the type of meeting face to face or phone and the level of emotional intensity. But each has a strong part to play. He's a fun little demonstration.

We talked about you participating in this training program. So follow along and participate with me now, please raise one hand in front of your face. Make a circle. Touch your head. Touch your right ear. Cover your right eye.

Touch your nose. Touch your cheek. Did you touch your cheek as I said, or did you touch your chin as I did. Most people touch their chin because body language is very strong. When words and body language are not the same way become confused, and the message is unclear, and it can become distressing. So how can you use this information by planning all the elements of your communication before you engage in a difficult or important conversation?

Think about the words you will use. Make a note of the key points. Think about the tone, speed, pitch and volume of your voice. Do you want to sound authoritative or compassionate? Think about the body language, what body positioning will support your message best, upright or more relaxed. Let's take another look at that video of the guest coming into our home and watch the body language and listen to the tone of voice.

Hey, it's great to see ya. Nice to see you. Yeah, thanks. Just take it take it in the driveway. Did you just sign sexually saying no parking. Did you say that?

I didn't Any signs No, but I can shift the car when I do. Why should I? Why should I I'm so sick that I want. I'll just I'll sit down then observe how you and others in your workspace communicate with all three elements, especially the unplanned voice and body language. See if you see where easy changes in behavior could be made and include yourself in this. What could you be doing differently?

Please take a few minutes to review the notes in the workbook and complete the exercises. If you review the notes in a day or two, your retention of the material will increase considerably. Thanks