Good morning, we're going to discuss today is I accessing cues. You may not have heard of this. It's a relatively new subject to human intelligence, but I find it extremely interesting. Again, these are just indications that people may be anxious or people may be trying to deceive you. So we'll give it a go. It's hard to teach on just PowerPoint.

I like to use live models when I'm teaching for the subject in particular, we'll see how we go. So, I'm aiming to introduce accessing cues to you and maybe a new subject. It's just how they can be used against you in a confrontation as well as human aspects of intuition. suggest how it might be useful during conflict or potential conflict situation. And so I accessing cues can be a tool to be used against you like most of them stuff but it comes to be invaluable to you, not just confrontation but also for interview techniques. So the brain is pretty much made up like a computer or computers made up like a brain but the hard drive the ram processor.

And it's very hard as we've seen from the behavioral symptoms analysis, lecture that to stop indications or anxiousness or indications of deception, I'm better hand to mouth gestures, you're trying to stop. information coming out. Criminals find that it's hard to keep the information that they have inside hand to mouth just as an indication that they want to keep what they have to say inside. It's hard not to bled out, I murdered sort of hand to mouth gestures or like a physical stop to talk The brain buries all this information. And it's it's very, very difficult to stop it leaking out when when you're anxious, or you're so anxious. So these are what we call the representative channels sight, sound, touch, taste, smell, and cold visual auditory, kinesthetic, stuttery, great word and olfactory.

We use these to refer back when you need to. So, obviously what we see what we hear our perception, knowledge of the world is acquired through our senses. So we use for specific jobs. If you're human, you're human operated, and you'll be using these skills or maybe hobbies like typography, wine tasting, testing, counseling. I need to use different representative challenges. For those jobs or hobbies, so photography is all about the visual wine tasting, it's obviously the tasting of it the sense of smell and counseling, it's listening in to listen to people and make the right signals and makes them feel better, or at least makes them feel that you're building rapport.

So how people use language is Lou to their, how they what senses are their prime senses. And then each person that may be slightly different. You don't want to challenge how they process information. And as an example, when I was a police officer if I was sent out to look for a vehicle who'd been involved, which had been involved in a crime, my very first thing I'm looking for is the color of the vehicle. Whereas I would go out with other offices, and they'll be looking for the registrations, the numbers of the registration plates, because that's how they took in the information. Other people will look at the shape or the type.

And other people will be looking at the past, which is to be able to spot them a lot quicker. So the very first thing I would do was, say, when I'm looking for something would be to say, What What color is it. And that's the first trigger. And then I'd be looking at the number plate to verify that and make a model of the vehicle. Remember the scrim that we talked about in previous lessons, and then who's in there. So everyone processes information slightly different way.

So, if me as a source handler can identify a dominant channel, and my source, then that's a good way of building rapport as well as getting information from because you're, you're getting straight to the heart of the matter and you You're encouraging them because that that's their prime channel, actually encouraging them to talk and talk. Talk honestly. So some of the comments that might give you an indication of how your source processes information is how they comment on on how the information comes to them. So I see what you're saying, is one way that people say, and it's an indication of, have they taken information visually. That looks good. I don't like to look at that.

So rather than saying, I don't like that, it's I don't like the look of it. I went blank, My mind went blank. Let's cast a light on the subject. The visual visual cues that you should pick up on if they say that this visually is how they take in information. More than the other sense Get the picture you see my point of view so I would see indicates that our prime sensory input is visual look at it like this hearing here would you say that means the bell sounds good to me this to yourself? See I was working that's been rattling around my head for the record words auditory.

Something tells me to be careful with the tree. That doesn't sound spelling mistake, right? That just doesn't ring true. As far as like I do apologize for that kinesthetic feeling. Feel is the right thing to do get a grip solid understanding up against the wall you're feeling right. I can sense that.

Just felt like the right thing to do. So the word fail in there. Feeling touching? kinesthetic. So I mentioned this in previous lectures, the fight or flight mechanism. So generally when people are open honest and conversations that will hold eye contact for about 60% of the time so this doesn't mean if you have a 30 minute interview with someone 60% that time from the start to over halfway through they'll be looking at you and then they weren't looking.

It's per sentence or per section of the conversation. I will look at you for about 60% time then the look away though. Look at my feet. Look at the fingers look at the walls and look at the map surrounded by 60% is open to being dishonest, the withholding information what do you think? By 30% or less, and intrinsically, we feel there's something wrong with the person who can't hold. eye contact with us.

For very long, they appear dishonest. Again, there may be cultural differences, which we'll have to take into account. But if people are only looking at us or making eye contact 30% of the time, and to us that lights up the potential that they've been dishonest. If it exceeds 60% of time, they appear to stare. That in itself is unusual. I want to fight with you or I want to make love video.

Over 60% that's the sort of message you're you're starting to send and people get a bit freaked out by it. So it's a very careful balance. So half the time you're looking at them, you're nodding, you're trying to draw information. And Same time, same thing you've got to be doing the same. You've got to be maintaining a reasonable amount of eye contact. said about cultural differences, you have to work out where you are on the spectrum as far as culturally, making icontact.

More love mentioned that more than 70% indicates arousal, it could be aggression could be sexual. So when people start to think about things start to look inward. It's the same when you're driving and you're talking on a mobile phone. speak to someone about business, you start to think, Okay, back. What did we do about this? Did we put that order in?

What should we have done differently to make the client happy, and your focus switches from the road to internal and that's exactly the same when you can interview or We are trying to get information from a source. So they will naturally break contact, they will look up, look left, look down, and we'll cover that in a couple of seconds. They may be thinking about what they're going to say or how they're going to say. So the eye movement generally people move their eyes in a systematic way, in specific directions when they're recalling information or they're making information up. So generally, it'll be as we've said, visual auditory, kinesthetic sight, sound, touch and feelings. And here are what we call eye accessing cues.

So the one top center, visual deep focus is someone who's either trained or they're very good at just keeping a Blank picture says not to give too much information away. And both the defocus they're still thinking inside the head about what they're going to say or what happened. Top left visual constructed people making it up. So they're looking back and they're looking up to up to the right and going like the story up or what would that lie I said what was the last lie I said to this guy? Right visual remembered. So they're actually recalling something that actually happened or as best as they can see it.

And you see down in the middle, the auditory so what did they hear? Make it up? or What did they remember? What did they hear? that actually happened and the feelings are in the on the bottom line that kinesthetic and they're useful for recalling traumatic events. So some people do this back front, just like people, some people are left handed instead of right handed.

Some people with the visual, remembered, for instance, won't be looking up and left looking up and right. And there's no, there's no link to it being left right handed. But it's just some people are backward. I don't mean backward in, in a behavioral way. But some people are back to front as far as the eye accessing cues. So you have to ask them sometimes some key questions like what was the color of the first car that you bought?

Or what was the score of the last soccer game you watched and see which way their eyes move after about three or four questions then you've got your baseline. So again, similar, but slightly cartoony version Bottom kinesthetic in your origin, auditory, ditch tools you can study is your sensations you touch your feelings your body in the auditory is what was going on in your mind at the time. So it could be apparent if for instance, if you're recalling how you felt at the time, then you may be looking down to the right. And that's why TV presenters when they speak to people about traumatic events will draw the microphone down and to the right to try and draw out those feelings. So this will links with Neuro Linguistic program iPad and NLP. And we're going a little bit into too much detail here.

Really what you should be picking up on are the movements can be indicators of people telling the truth they can be indicators of people trying to deceive you. And there's lots of reading up you can do on the subject matter but as you can see just a follow on this is where the eyes tend to move and it maybe it's some people are eyes move very little. Some people are very open about to watch TV programs and see how actors perceive this. I'm it's quite it's quite funny they do it with logic Yes, because obviously directing but they're trying to show people that this is how their eyes move when they recall a crime or recall where they weren't the time to cry is by psychologists to assess individual perceptual skills that's true for dyslexic children, but for us, they give some assessment or potential assessment Or at least a flag that truthfulness and reliability of the source.

And so the information that they're recalling, and also the opposite could be that indicates that they're lying, or they're trying to see if we have seen it before, we've been truthful. Visual recall VR, look back on the diagrams I just showed you. Remember that some people like can be back to front, so they could be looking up into the right. But this tends to be the non visual recall. If you've never seen it before, and we're making up our imaginary PC, this will construction the opposite direction and up. We've heard it before.

What do you recall up to let's, again, remember that you may not be all the way over to the left or maybe just a slight movement. To the left when they pick up that auditory recall memory never heard it, trying to imagine it or make it up in the opposite direction. So if you're recalling something you heard or internal dialogue something's going on in your mind, thoughts, processes and if you've been reading which recall through the feelings I have from someone that parent or spouse or a dog or rabbit kinesthetic I did that Indian curry taste or smell like you'll get I movements similar to this my funner bit because that drawing on their emotions My close if it's traumatic, you know, tell me about when your dog got run over Highs may well filled with tears if it's a very traumatic event. So it's it's quite a strong emotional indicator when the rides go down like that and to the right.

And it doesn't seem to be any cultural differences. This according to studies and as I said they may be reversed in some people is known, but if they're reversed, now oldest be reversed and it's not linked to left handed right handed people in any way. And if people are reversed, you have to establish that and then the eye movements will always be consistent and they will always be reversed. So some key questions How did you feel when your dog got run over See, again, the first car that you bought? What color were the seats? You're getting the first record you bought.

First, take the first DVD you bought? What's the listen to the response? and set your baseline from that or ask the more questions if you haven't got a baseline. I mean, this is very interesting, but it's just a small component part of the management of sources, or interviewees, the people you're interviewing, so test it out, test out new family, that's always a good start point, trust that your colleagues establish their baseline and then ask them general questions to see how they're either making it up or they're recalling the information. It's a good tool for for life, but it's excellent for human intelligence.