Chapter 10 can't afford employee training programs. Think again. Let me ask you something. Do you have a small property? Just a couple of employees, but you seem to be doing most of the work? Or do you have a property running on a shoestring budget with limited employees that are overworked?

Or are you so busy that you cannot find the time to think about additional training for your employees? Or do you have high turnover? If you answered yes to any of these questions, there is no doubt in my mind, you're leaving money on the table and over the years, you've probably lost some excellent employees. I have not talked to many hospitality property owners who said I'm very happy if my business is so solid. Most owners want their properties to be successful. being organized is a great start, but a surefire way to help your business grow is to train your employees.

And I don't mean just going They're hired and has to be ongoing. You might be thinking these questions. Why would I want to take on the extra expense? When are we going to find the time and if I train my employees, won't they leave for better opportunities. training can improve employee morale, business performance, and help increase your profits. And if you have a properly organized system, you can find the time.

Let's dig into this a little further. Here are some advantages to training your employees. You can choose the training to give your staff so pick skills that will benefit your property ownership put thought into developing training programs that will fit the company culture. Trained employees will be better equipped to handle customer inquiries, complaints, make sales or use computer systems. You are showing your employees that you value them by investing. This increases staff retention and improves loyalty employees that are connected Newly trained, feel more stable in their job become more engaged in your property and involved in working for your success.

Training is an excellent recruiting tool, you're more likely to attract and keep good employees if you can offer development opportunities. Training promotes job satisfaction. nurturing employees to develop more rounded skill sets will help them contribute more to the property. Trained employees look for the next new challenge it will be more likely to stay if you offer them the opportunity to learn and grow while at your company. Don't give them a reason to move on by letting them get stagnant once they've learned the initial tasks. Training adds flexibility and efficiency to your employees if you cross train them to be capable in more than one aspect of the business.

This can be enormously helpful when setting schedules or filling in for absences. cross training is also great for your properties team spirit as important Appreciate the challenges faced by coworkers. By spreading the knowledge around among your employees, you'll be able to save a lot of time and stress. If somebody suddenly leaves the property. It's like diversifying your investments. Training gives seasonal workers a reason to return.

By giving seasonal employees a chance to learn new skills, you are showing them that there's more than one way to contribute and saves you from having to hire and train new employees. When employees acquire new skills, their self esteem increases, and they'll be more likely to promote your property on a hole. When employees are trained, they stay fresh and motivated. Learning and upgrading employees skills makes good business sense it has to start from day one and become successful as your employees grow. Now, it may take some time to see return on your investment. But the long term gains associated with employee training make a huge difference down the road.

The short term expense Training Program ensures you keep qualified and productive workers who will help your property grow. It's a better return than you can get at most banks. Another good reason to invest in your employee is the cost of turnover. A recent survey indicated that 40% of employees who received poor job training leave their positions within the first year. They named the lack of training skills and development as the primary reason for leaving. Consider the cost of replacing an employee with one fewer worker, your property's productivity is going to slip.

Your sales might decline. Your current employees have to take on extra work, morale might suffer it and to find a replacement. You have to spend time screening and interviewing applicants. Once you hire someone, you need to train that person. The cost of employee turnover quickly adds up. numbers may vary, but with the time and replacement costs, it could reach as much Just 20 $500 depending on the position, that's a heavy price to pay for not training staff.

So when's a good time to train? When the performance appraisal shows performance improvement is needed. As part of a succession planning to help an employee be prepared for new roles at your property when testing new systems as part of an overall professional development program, and These could include themes such as communications, proper communication in the workplace is a must. And today with the diversity of the workforce, consideration has to be made with a wide variety of languages and customs. This could be coupled with diversity. diversity training usually includes explanations of how people have different perspectives and views, computer skills, computer skills are becoming necessary for all aspects of the hospitality property industry.

Customer Service, with competition the way it is today. Customer Service has to be in the Top your list. So it's imperative that employees understand and meet the needs of customers. ethics. What is your property's social responsibility. Also, today's diverse workforce brings a wide variety of values and morals to the workplace human relations.

The increased stresses of today's workplace can include misunderstandings and conflict. training can help people get along in the workplace safety. Safety Training is extremely important in a workplace environment, which could include methods on heavy lifting, working with chemicals, repetitive activities, as well as practical advice for avoiding assaults etc. Sexual harassment. Sexual harassment training usually includes a careful description of the organization's policies about sexual harassment, especially about what are inappropriate behaviors. Too often independent hotel resort in and Bed and Breakfast owners and managers failed to see the value in providing a formal training program.

Running on tight budgets, entrepreneurs are focused on the bottom line and they think they can do the training themselves. This is where you have to think of yourself like a president and not a shareholder. For me, this is a no brainer. training programs are a win win for both your property and the employees. Training also gives your employees the opportunity to solve some business issues without having to go to you all the time, as well as finding new ways of generating revenue. Developing a training program, training can be unstructured or structured.

Unstructured is often free or low cost programs that involve coaching, mentoring, or the new hire or shadowing a more senior professional. This would be on the job training. This is where independent or smaller property has the opportunity to really shine because their size allows employees to take on a variety of roles structured Training could be a set time, the internet is a good place to start. There are many professional associations, vendors, and local chambers of commerce that offer training sessions for specific industries and products. These are typically at a low cost or a short duration, guest speakers, internal YouTube videos, webinars. brown bag lunches can also be an easy way to get started pooling resources with other business as a way to save costs.

You can have a trainer come out and do the training for all the businesses together. A couple of things to keep in mind before you get started. most business owners think they are good leaders by default. Sorry to disillusion you but this is not always the case. Property owners should be trained as well. It's okay to admit you don't know everything.

Do assessments first. Make sure you are using your time and resources to target the areas where training is needed. Schedule a regular time for training. It doesn't have to be all short and Bottom line, training has to be a well thought out priority. This is a must for the growth of your employees and your property. Now you know why you have to train.

The next chapter, I'm going to look at how to train