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Mental Health Crisis De-escalation From a Lived Experience Perspective

Introduction
Welcome
Preview
A Note on Language
Section 1 Quiz
Confronting Implicit Biases
What Are Implicit Biases?
People with Serious Mental Illness Are Not Violent
Serious Mental Illness is Not a Moral Failing
People in Crisis Are Capable of Accurate Memory
People with Serious Mental Illness Do Recover
Section 2 Quiz
Get in the Right Mindset
Mindset Matters
Sticks and Stones, But Words Too
Empathize with the Person Behind the Diagnosis
The Only Thing You Have Complete Control Over is Yourself
Check Yourself
Section 3 Quiz
It's Not Just What You Say...
Body Language & Tone
Listen
Section 4 Quiz
Establish a Relationship
Introductions
Build a Rapport
Section 5 Quiz
Empathize
The Importance of Empathy
Identify Needs
Validate the Feelings Behind the Psychosis
Work Within the Logic of the Delusion
Section 6 Quiz
Restore a Sense of Autonomy
Autonomy is Sacred
Historical Restrictions to Autonomy
Present Restrictions to Autonomy
Restore a Sense of Autonomy
Section 7 Quiz
Optimize the Environment
Reduce Stimulation
Reduce or Eliminate the Presence of Law Enforcement
Section 8 Quiz
De-escalation Scenarios
Medication Scenario: Poor Technique
Medication Scenario: Good Technique
Hospital Scenario: Poor Technique
Hospital Scenario: Good Technique
Conclusion
Thank You

Establish a Relationship

By: Sally Littlefield
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