Module five nonverbal communication skills, there is more to communication than the words one speaks or message being conveyed. There are also nonverbal cues that all use in everyday conversations. Being mindful of the signals you send others through body language and the manner in which you speak may get your point across a lot faster than your mere words. Body language. The saying actions speak louder than words is so true in the world of business. It is easier to shower someone with promises but when it is time to perform.
If the actions do not measure up to the word spoken, the word spoken will be forgotten. The use of body language can have both positive and negative effects. The thing to remember about body language is that if you are not conscious of what your body is doing while you were talking, the wrong message could be conveyed. For example, if you were smiling while giving someone condolences on the loss of their loved one that could be construed as inappropriate and your words insincere, on the other hand, is If you are congratulating someone on a job well done, but do so with a frown on your face, you could appear to be unhappy for the person. The signals you send to others, sending nonverbal signals to someone can be a great way to reinforce that which you've verbally spoken. It can also be used as a tool to further explain what you're trying to say.
However, it can be a way of confusing the listener. So this can be a valuable skill as long as you are conscious of it and if trained it to have a positive effect, rather than using it as an uncertain form of communication. It's not what you say it's how you say it. The manner in which you say something could be the factor that determines what the listener hears. It is important to be aware of your emotions, body language, tone, speed, and pitch when you speak. It may sound like a lot of work and until it becomes second nature it may be but consistently doing so can produce a favorable outcome.
It is possible to send the wrong message without intentionally doing it. So be careful and innocent requests. So Such as please shred that document can sound like a root command.