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How to De-escalate Conflict Using Behavioral Science
Introduction
Welcome to the Course
Preview
Lessons: How to De-escalate Conflicts
Unit 1: What is Conflict - Defined
Preview
Unit 2: Rational Disagreement vs. Irrational Conflict
Preview
Unit 3: Behavior Matters
Unit 4: Behavioral Science Primer
Unit 5: Understanding Your Response
Unit 6: Don't Get Drawn Into the Drama
Unit 7: Compassion as a Tool
Unit 8: Examples
Unit 9: Don't Fake It
Unit 10: Recap and Questions
Bonus Materials
Lecture Notes
Unit 9: Don't Fake It
How to De-escalate Conflict Using Behavioral Science
Lessons: How to De-escalate Conflicts
By:
Jennifer Hancock
4 minutes
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