Module six crisis management. With better planning improved efficiency and increased productivity, the number of crises you encounter should decline. However, you can't plan for everything. So in this module we'll look at what to do when a crisis does occur. When the storm hits, the key to successfully handling the crisis is to move quickly and decisively. But carefully The first thing to do when a crisis hits is to identify the point of contact and make them aware of the situation.

This module will assume that point of contact is you. Then you will want to gather and analyze the data. What happened? What were the direct causes? What were the indirect causes? What will happen next?

What could happen next? What events will this impact? Who else needs to know about this? Above all take the time to do thorough proper research you don't want to Jump into action based on erroneous information and make the crisis worse. You will also want to identify the threshold time, the time that you have before the situation moves out of your control or becomes exponentially worse. You may also find that the crisis will resolve itself after a certain point of time.

Creating a plan. Once you have gathered the data, it's time to create a plan. The best approach is to identify the problem, decide on the solution, break it down into parts and create a timeline. Below is a sample action plan for quarter one status report. executing the plan. As you execute the plan, make sure that you continue evaluating if the plan is working.

And the example we just looked at perhaps After gathering project information, you realize you need more details on a particular item. Within the appropriate to add that step and make sure you are still on track to meet your timeline. during execution, it is important to stay organized and on top of events to make sure that your plan is still applicable. This will also help you deliver accurate effective communication to others affected by the crisis. In this example, your manager is probably pretty anxious to get that report or lessons learned. After the crisis is over, take a moment to look at why it happened and how to prevent it in the future.

In the example we use our quarter one status report was not completed on time. In fact, it sounds like we forgot to start it all together. The planning and prioritizing tools that we are discussing in this workshop should help prevent those kinds of emergencies. However, you will likely find that you are always adjusting and perfecting your approach. So it is important to learn from the times when those tools don't work. You can even be prepared for disasters that can be predicted such as illness, fire or theft.

In the case of illness for example, you could prepare a short contingency plan indicating who will be responsible for your correspondence, projects and general responsibilities. In case you're ill for an extended period. Make sure you share these plans with the appropriate people so that they can be prepared as well.