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Conflict Resolution Training

Setting the Scene
Introduction, Scope, Content and Lessons of the Course
Difference Between a Problem, a Disagreement and a Conflict
Aspects of a Conflict - Risks vs Possibilities
Causes of a Conflict
Signals of a Conflict
Perceptions and How We Do Process Info, Leads to Conflict
Behavioral Styles and Their Impact in Conflicts
Practicalities - The How To's
Steps to Clarify a Conflict
Conflict Styles and Outcomes
Communication is Key to Conflict Resolution
Reflective Listening
Best Practices on Conflict Resolution
Powerful Scenes of Conflict Styles and Conflict Management
Conflict Styles From Some Movie Scenes
Conflict Management From Movie Scenes
Wrap Up Section
Course Wrap Up

Reflective Listening

Conflict Resolution Training Practicalities - The How To's
By: Amaro Araujo
4 minutes
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