The thinking tools of user experience are available to everyone with pen paper and a problem to solve. Yet we find ourselves in situations where these tools aren't always immediately accessible. Perhaps it's tough to choose which one to start with. Ideally, we'd have meetings where it's easy to combine ideas from a variety of disciplines, including your users, and your business collaborators and the folks who make the things that you make. This class is here to help you with one UX tool in particular, that's good at doing just that journey mapping. So, journey mapping can help you do a variety of things like organize your thoughts as a story with flow and structure.
Once you have that, you can add more layers to it to get a wider perspective, based on everyone that you're working with and who you're making it for. Throughout this class, I'll teach you to generate and gather your ideas in a structure that is the journey map this classes for any Anyone interested in this tool an idea of journey mapping user experiences is great for people looking to collaborate, discovering and launching a project. It's also great as a place to start for people earlier in their practice getting a handle on the tools of user experience. And you can use journey mapping to figure out all kinds of things and help plan projects that range from maybe you're updating your website or your portfolio. Or perhaps you have a big party that you're planning and you would like to think it through thoroughly from the perspective of your guests.
Maybe you're planning a new update to a complex service that involves various audiences and many stakeholders with various applications and things that encounter that your users encounter. journey mapping is here to help with all of those things. This class is here to help you get started. We have an approachable practice class project that is creating a journey map and there's of course tips and ideas Food for Thought along the way. So you can make journey mapping work for you. I'm Robert Stan singer, a user experience designer.
I've been practicing for over 15 years now, I got my start in a very hands on self taught way. And what brought me into the Human Centered Design toolbox and discovering things like journey mapping and research and personas all that was, I was making games and there was making websites in the early days of the web. And there was just something missing. Like to make things better and to have things make sense putting myself in to the perspective into the shoes of my users, made everything make more sense it help me help my teams make better things. I would like to share that kind of benefit with you to encourage people of all backgrounds to use the tools of user experience and Human Centered Design, drawing a user journey. I hope you'll join this class and have fun practicing drawing journey.
Maps with me