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100. Foundations of Crisis Prevention and Management

Chapter 1: Working with the Building Inspector
My Work
Indusrty Problems
The Low Bidder Nightmare
A World-Class Crisis Management Solution
The Stress of Working with The Building Inspector
Overcoming Crisis
My Background
The Low Bidder Nightmare in Real Life
Cooperating with the Building Inspector
Chapter Questions
Chapter 2: Crisis Management and Approaches
Routine Emergency Situations
Defining a Crisis
Understanding Crisis Management
Crisis Management in the Construction Business
The Approaches
Why Bother with Crisis Management?
Chapter Questions
Chapter 3: The Crisis Management Process
Pre-Crisis
Managing the Crisis and Responding
Post-Crisis
What is Crisis Management Plan?
Coming up with a Crisis Management Plan
Breaking it down
Assembling a Team
Chapter Questions
Chapter 4: The 9 Cardinal Principles for a World-Class Business
Principle 1 – Own What You’re Doing
Principle 2 – Focus on Quality and Reliability
Principle 3 – Function by Design versus Function by Default
Principle 4 – Thriving versus Surviving
Principle 5 – Maintaining Alignment
Principle 6 – Create Breakthrough Experiences
Principle 7 – Seek the Best Knowledge and Expertise
Principle 8 – Appreciation
Principle 9 – Adapting and Surviving Change
Chapter Questions
Chapter 5: Putting it All Together
The Crisis Itself
The Leadership
Getting Things Back on Track
My Personal Why
My Personal why

Chapter 4: The 9 Cardinal Principles for a World-Class Business

100. Foundations of Crisis Prevention and Management
By: Reggie Lacina
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